GTM, CS Ops Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Assist in the development and maintenance of lead and account scoring models utilizing intent, engagement, technographic, and trigger-event signals.

• Monitor the correlation of scores with pipeline, win rates, and cycle time; pinpoint when signals cease to be predictive.

• Ensure data quality across all systems and tools through regular maintenance and auditing.

• Document the sales process, provide training to teams, and promote adoption among stakeholders.

• Create micro-campaigns to directly impact pipeline generation.

• Meet a direct pipeline-generation target.

• Develop and enhance automated enrichment flows for account and contact records.

• Oversee lead routing, sequence triggers, task creation, and stakeholder notifications throughout the GTM stack.

• Manage orchestration that connects HubSpot, Clay, Gong, and Amplemarket.

• Instrument lifecycle stage transitions, changes in ownership, and key milestones.

• Document automations to ensure maintainability.

• Establish and enforce structured sales-to-CS handoff standards.

• Create logic for assignment and routing across various lifecycle stages.

• Implement a change-order process to document and price scope changes post-signature.

• Provide the PMO with visibility on capacity and resources for staffing plans.

• Highlight adoption and delivery signals within account plans.

• Develop forecasting mechanics and models aimed at pipeline and revenue objectives.

• Generate status and cycle-time reports for leadership visibility.

• Maintain internal process documentation.

• Support compensation planning, models, and payouts.

⛳️ Requirements

• A minimum of 4 years in revenue operations, sales operations, or a related GTM role, preferably within the B2B SaaS sector.

• Experience in hands-on CRM administration, encompassing workflows, custom properties, data model design, and reporting.

• Strong analytical capabilities with the ability to develop reporting views.

• Proficient in designing cross-team processes, documenting them, driving adoption, and upholding standards within a sales team.

• Self-driven and results-oriented, with a strong sense of judgment regarding what to improve or automate.

• Exceptional communication skills.

• Comfortable collaborating with sales, customer success (CS), PMO, and leadership teams.

• Practical experience with Clay and HubSpot.

• Familiarity with outbound engagement platforms like Amplemarket.

• Proven experience in establishing a sales-to-post-sales handoff process from the ground up in a company with fewer than 200 employees.

• Proficiency in SQL or reporting beyond basic dashboard configuration.

• Background in telecom or OSS/BSS domains.

🏝️ Benefits

• Competitive salary.

• Stock Options Plan.

• Group Insurance.

• Flexible vacation policy offering 25 days off.

• Flexible working hours.

• Fully remote work environment.

• Accessible technologies.

• Disability accommodations available during the application process.