Groups and Events Coordinator

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee all facets of group bookings, encompassing reservations and onboard activities.

• Act as the main contact for group leaders, providing assistance with inquiries or special requests.

• Plan and manage group events, ensuring that every logistical detail is executed seamlessly.

• Collaborate with various ship departments (such as Food & Beverage, Housekeeping, and Entertainment) to fulfill group requirements.

• Address any last-minute changes or challenges, delivering effective and timely solutions.

• Aid in the distribution of welcome packages, event itineraries, and promotional materials to group members.

• Keep accurate records of group activities, requests, and special needs.

• Ensure adherence to all guest service standards and procedures.

• Serve as a bridge between group clients and shipboard teams to facilitate smooth communication and coordination.

• Deliver outstanding customer service to enhance the overall experience of group members.

• Support pre-cruise planning by liaising with group leaders regarding onboard expectations and requirements.

• Monitor and refresh group accounts and reservations, ensuring accuracy and current information.

• Prepare for arrivals by managing cabin assignments and special requests for group guests.

• Handle VIP group requests, offering enhanced services to high-profile group guests.

• Gather and respond to feedback from group leaders and members to continually enhance service delivery.

⛳️ Requirements

• Prior experience in group coordination, event planning, or a similar position, ideally within a cruise ship environment.

• Strong organizational skills coupled with meticulous attention to detail.

• Exceptional communication and interpersonal abilities.

• Capacity to multitask and thrive in dynamic, fast-paced settings.

• Proficient in computer systems, including reservation software.

• Strong problem-solving skills and the ability to perform under pressure.

• Fluency in both English and Arabic; proficiency in additional languages is advantageous.

🏝️ Benefits

• Opportunities for professional development and career advancement.

• Competitive salary and performance-based incentives.

• Access to travel opportunities and unique experiences.

• Comprehensive health and wellness benefits.

• A supportive and dynamic work environment.