Group Product Manager, Compliance Agent Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of all aspects of the Compliance CX Agent Experience product area, encompassing vision and strategy through execution, delivery, and ongoing enhancement, with a focus on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).

• Develop and implement a multi-year roadmap for Compliance investigation experiences, balancing scalability, investigator efficiency, regulatory obligations, and platform resilience.

• Promote automation-first and AI-assisted investigation workflows (human-in-the-loop), ensuring clarity and appropriate controls are in place.

• Gain a comprehensive understanding of investigator and specialist workflows to pinpoint high-impact automation opportunities that reduce handle time, enhance accuracy/consistency, and safely increase automation.

• Collaborate with Engineering, Design, Data Science/ML, Compliance, and Operations to provide seamless tools that integrate the right data at the right moment, minimize swivel-chair operations, and enhance end-to-end investigation throughput.

• Define clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).

• Proactively manage security, privacy, risk, and compliance requirements, including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.

• Lead the build versus buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and oversee evaluations/RFPs in collaboration with Compliance, Legal, Security, and Procurement.

• Function as a product leader across stakeholders—effectively communicate strategy, trade-offs, and progress to executive and cross-functional groups through regular business reviews and program updates.

• Develop and mentor a globally distributed product team, establishing high standards for product quality, operational excellence, and execution rigor.

⛳️ Requirements

• Proven AI fluency with a demonstrated ability to enhance product management, design, and development processes.

• Over 10 years of Product Management experience, with a successful history of launching consumer products on a global scale.

• More than 5 years of experience in successfully launching products within fintech, DeFi, or similarly intricate sectors.

• At least 5 years of experience in leading and developing Product Management teams.

• Product vision and execution: Proven capability to transform ambitious ideas into engaging, impactful features with measurable outcomes.

• User-centric focus: Unwavering commitment to creating intuitive, trustworthy, and scalable payment experiences.

• Cross-functional leadership: Ability to align diverse stakeholders—from engineers to compliance teams—toward a common vision.

• Analytical prowess: Proficient in market sizing, opportunity assessment, and converting complex data into actionable product insights.

• Demonstrated experience in driving AI-powered customer support solutions, including chatbots, LLM-based assistants, or automation workflows.

• Exhibited boundless curiosity: Actively researching, identifying, experimenting with, and adapting new technologies and vendors.

• Exceptional written and verbal communication skills.

• Capability to thrive and excel under pressure.

🏝️ Benefits

• Health insurance

• 401(k)

• Bonuses

• Stock options