Group Air Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinate both domestic and international group air travel bookings to support various group movements.

• Collaborate closely with event planners and sponsors to offer air travel services.

• Maintain and relay travel-related information effectively.

• Fulfill contractual airline requirements for each program.

• Track block space deadlines, ticketing codes, and other airline stipulations.

• Oversee office routines and keep management updated on registration backlogs or service challenges.

• Process air travel requests and correspondence in line with service standards.

• Utilize client registration systems efficiently.

• Respond to calls and messages promptly, keeping customers updated on any developments or changes.

• Secure ticketing and budget approvals according to program protocols.

• Execute ticketing and exchange processes accurately, including relevant accounting data.

• Manage and maintain queues daily.

• Complete refunds and close programs in a timely manner.

• Engage in operational conference calls and create Program Guidelines for the team.

• Ensure excellent customer service through effective use of phone systems and positive service techniques.

• Achieve or surpass customer service, telephone, quality, and productivity goals by offering value-added solutions and recommendations.

• Stay informed about preferred vendor programs and leverage relationships with company vendors.

• Correctly utilize airline terminology, codes, fare basis, airline rules and tariffs, resource materials, and industry contacts.

• Mentor new or less experienced Travel Advisors.

• Collaborate effectively with employees, clients, suppliers, and vendors.

• Perform additional duties pertinent to the role.

⛳️ Requirements

• A minimum of ten (10) years of experience in corporate travel.

• Experience with meetings, incentives, or events is advantageous.

• Familiarity with word processing, spreadsheets, presentation, and email software.

• Proficient in Microsoft Office Suite.

• Knowledge of the Sabre reservation system.

• Experience with the Amadeus GDS is highly preferred.

• Comprehensive understanding of travel agency operations.

• Availability to work nights and weekends as required.

• Strong organizational and time management skills, with a focus on achieving goals, plans, and projects.

• Excellent problem-solving abilities.

• Capacity to demonstrate adaptability and flexibility.

• Proven personal and organizational integrity.

• Ability to work independently while exercising discretion and judgment.

• Strong written and verbal communication skills, including public speaking and presentations.

• Capability to work independently as well as collaboratively within a team.

• Proficient in meeting deadlines and managing multiple requests simultaneously.

• Creative and analytical thinking with robust problem-solving and consultative skills.

• Ability to remain composed under pressure, proactively contribute, and learn.

• Basic math skills.

• Ability to read and interpret information.

• Attention to detail.

• Regular and dependable attendance.

• Professional written and verbal communication skills.

• Capability to provide expert-level white-glove VIP executive services.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance.

• Company Paid Short-Term Disability.

• Voluntary Long-Term Disability Insurance.

• Comprehensive Wellness Program with incentives available to reduce medical insurance premiums.

• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection; and Legal Coverage.

• Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states), and a Co-Pay medical plan.

• Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.

• Flexible Spending Accounts.

• Dependent Care Savings Account.

• Dental Insurance Plan.

• Vision Insurance Plan.

• 9 Company Paid Holidays, including the day after Thanksgiving.

• Generous paid time off policies for vacation and sick days.

• Employee Assistance Plan with access to Talk Space Therapy.

• Family Medical Leave.

• Paid Parental Leave (4 weeks).

• Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to facilitate recovery, baby bonding, and family time.

• Bereavement Leave.

• 401(k) Retirement Plan with a generous match per pay period.

• Student Loan Payment Match.

• Flexible work environments, including onsite, hybrid, or fully virtual arrangements based on role, location, and business needs.

• Flexible work hours as business needs dictate.