Group Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee relationships within a substantial portfolio of SMB healthcare clients, focusing on engagement according to customer needs, account status, and growth potential.

• Recognize at-risk accounts, address client issues, and execute retention initiatives.

• Evaluate product usage, customer requirements, and account potential to discover and secure upsell and cross-sell prospects.

• Facilitate effective onboarding, training, and ongoing product utilization.

• Create scalable account management procedures and optimize workflows.

• Utilize CRM systems, customer health metrics, and usage analytics to detect trends and prioritize actions.

• Work in conjunction with Customer Success, Sales, Product, and Support teams to tackle challenges and enhance customer experience.

• Assume responsibility for customer outcomes and resolve issues independently.

• Manage, retain, and grow a portfolio of B2B healthcare clients, mainly small medical practices and micro-clinics with 2–5 providers.

⛳️ Requirements

• 5–8 years of relevant experience in account management, customer success, or a similar customer-facing position, ideally within B2B SaaS.

• Proven success in managing a high-volume portfolio of SMB or small-to-medium business accounts.

• Established track record of enhancing customer retention, driving renewals, and recognizing expansion possibilities.

• Experience in developing or refining scalable account management processes and customer engagement strategies.

• Strong analytical abilities and capacity to interpret customer data, prioritize accounts, and identify actionable opportunities.

• Exceptional communication and relationship-building skills, including handling challenging customer discussions.

• Ability to work independently in a dynamic, entrepreneurial setting with changing processes.

• Strong sense of ownership, accountability, adaptability, and dedication to outstanding customer experiences.

• Experience at an early-stage or high-growth tech company is advantageous.

• Familiarity with healthcare providers, medical practices, or healthcare technology products is a plus.

• Knowledge of AI-powered tools and products is a plus.

• Experience with CRM and productivity platforms like HubSpot, Gong, Slack, Google Workspace, or similar tools is a plus.

• Proven ability to collaborate effectively with distributed teams in asynchronous environments is a plus.

🏝️ Benefits

• Competitive salary and equity in a rapidly growing company.

• Medical, dental, and vision benefits for eligible employees based in the U.S.

• Unlimited paid time off (PTO).

• A 401(k) retirement plan.

• A collaborative and ambitious team dedicated to improving healthcare.

• Opportunity to make an immediate impact on a fast-growing product that enhances clinicians' lives.