Group Account Director – Creative, Media

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee enterprise/global multi-service client portfolios and represent DEPT® to senior-level clients.

• Deliver strategic account management, integrated planning, client relations, and commercial leadership.

• Enhance operational efficiency across various portfolios and disciplines.

• Create integrated solutions that encompass media, creative, experience, data, and technology.

• Formulate future-state client strategies accompanied by KPIs.

• Cultivate future leaders and elevate the integrated marketing proficiency across teams.

• Contribute to the agency's perspectives and thought-leadership initiatives.

• Integrate global capabilities through the One DEPT® framework.

• Manage senior client relationships, ensuring satisfaction, retention, and growth.

• Serve as the escalation point, addressing and resolving internal or client-related issues.

• Establish relationships through face-to-face meetings, conferences, and events.

• Identify talent and promote high-performing team dynamics.

• Seek out cross-sell and upsell opportunities alongside organic revenue growth.

• Collaborate with Media, Creative, Experience, and Engineering teams.

• Develop QBR outlines and take ownership of presentation narratives.

• Handle portfolio revenue, forecasting, profitability, financial systems, scopes, budgets, and commercial models.

• Negotiate adjustments to SOW, expansions, contracts, and commercial agreements.

• Mentor, lead, manage, motivate, and inspire teams.

• Ensure delivery quality, scope management, staffing, account oversight, and profitability.

• Lead new-business pitches and proposals in collaboration with the Growth team.

• Create strategic narratives, pricing structures, and team configurations.

• Write case studies and support Growth initiatives.

⛳️ Requirements

• A minimum of 12 years of experience in client service roles within an agency setting.

• Responsible for a $5-7M+ client portfolio, managing it like an independent business unit.

• Consistently achieves and surpasses multi-account growth objectives.

• Proven experience in leading pitches and fostering organic account growth.

• Experience managing large integrated clients, AORs, and agency teams.

• Possesses executive presence, strategic thought leadership, exceptional communication skills, and the ability to anticipate client needs.

• Proven track record in leading high-volume, multi-service client engagements.

• Experience in motivating team members and promoting a proactive, collaborative, and energized team culture.

• Ability to convey complex messages to diverse audiences.

• Capable of aligning projects with the company's strategy, values, and goals.

• Strong problem-solving and decision-making abilities.

• Can link projects to business effectiveness, efficiency, and consistency.

• Excellent organizational skills and attention to detail.

• Proficient in written and verbal communication in English.

• Exceptional presentation abilities.

• Advanced problem-solving capabilities.

• Strong time management skills.

• Quick to react in a fast-paced environment.

• Able to maintain focus under pressure and meet tight deadlines.

• Proficient in data analysis.

• Experienced with AI-enabled workflows.

• Must have authorization to work in the U.S. (E-Verify/Form I-9).

🏝️ Benefits

• Healthcare, Dental, and Vision coverage.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Paid Company Holidays.

• Parental Leave.

• An equal opportunity, inclusive, and barrier-free workplace.

• Recruitment and selection accommodations available.

• A purpose-driven, B Corp-certified company.