Grant Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Advocate for customer success within contracted school districts and charter schools.

• Oversee the implementation and uptake of the Learning Ally Audiobook Solution.

• Conduct introductory and implementation calls for new customers at the district and school levels.

• Actively manage assigned accounts to enhance solution usage and adoption.

• Implement targeted outreach strategies throughout the customer lifecycle.

• Analyze customer usage data and metrics to identify accounts that require intervention.

• Provide prompt, personalized support through various outreach channels.

• Assess the effectiveness of outreach efforts and modify strategies to boost efficiency, usage, and retention.

• Foster reading engagement initiatives among educators and students.

• Ensure contract renewals and enhance revenue retention.

• Meet contractual obligations, including professional learning and marketing initiatives.

• Address accounts at risk to optimize renewals and revenue.

• Collaborate with teams in Sales, Marketing, Customer Success, Product, Reading Programs, and Solutions.

• Identify up-sell and cross-sell opportunities using consultative sales techniques.

• Guarantee a smooth transition of customer relationships from sales and marketing leads.

• Build and sustain relationships at the district and school levels.

• Provide structured onboarding experiences.

• Respond to incoming customer inquiries and deliver solutions and resources.

• Customize support based on customer lifecycle stages, implementation levels, and seasonal factors.

• Maintain expert-level knowledge of existing and new products or features.

⛳️ Requirements

• Bachelor's Degree in K-12 Education is required.

• A minimum of 3 years of classroom teaching experience is necessary.

• At least 3 years of experience in customer service, customer success, account management, or educational leadership roles is preferred.

• Proven track record of enhancing customer engagement and achieving measurable usage outcomes in K-12 education environments.

• Experience in assisting schools or districts with the adoption of ed-tech solutions, educational programs, or similar initiatives.

• Demonstrated capability to analyze usage data to guide intervention strategies and enhance customer engagement.

• Background in designing, executing, and assessing communication or customer engagement campaigns.

• Experience in delivering product training or professional development sessions, both in-person and remotely.

• Must reside in the state of Texas.

• Preferred proficiency in CRM software, with NetSuite as a preferred option.

• A Master's Degree in Education is preferred.

• Experience working with struggling readers is preferred.

🏝️ Benefits

• Opportunity for 10–15% travel.

• Commitment to equal opportunity employment.