Global Technical Services Operations Lead

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Supervise regional engineering teams globally, ensuring operational excellence and adherence to Oracle contract stipulations.

• Direct global engineering operations across the Americas, EMEA, LAD, and JAPAC regions for Oracle's offerings.

• Manage Building and Technical Services teams responsible for mechanical, electrical, and plumbing (MEP) and critical infrastructure systems.

• Ensure compliance with statutory regulations, building codes, fire codes, and safety standards.

• Oversee safety and technical training programs.

• Assist in managing 24/7 on-site coverage needs and emergency response protocols.

• Propel the attainment of Core KPI targets.

• Track and report monthly and quarterly performance metrics through Oracle’s governance framework.

• Conduct root cause analyses and implement remedial plans when KPIs fall short.

• Ensure the commissioning, testing, and documentation of MEP systems.

• Recommend technology upgrades and modernization initiatives with ROI analyses and business case support.

• Execute Water Safety Management Plans and environmental compliance initiatives.

• Create and maintain employee training programs alongside completion records.

• Collaborate with Oracle’s Global Process Owners on training efforts.

• Provide operational reports on a monthly, quarterly, and year-to-date basis.

• Present self-performance evaluations and summaries of value-added contributions.

• Engage in business review meetings, showcasing performance metrics from all facilities.

• Maintain records and reports within Oracle's Computerized Maintenance Management System (CMMS).

⛳️ Requirements

• A Bachelor's degree in Engineering (Mechanical, Electrical, or a related field).

• At least 10+ years of senior-level management experience in Integrated Facilities Management (IFM) for hard service delivery.

• Demonstrated success in managing large-scale, multi-site regional technical operations.

• Experience with preventive maintenance programs, asset management, and life cycle planning.

• Proven ability to manage vendor relationships and third-party service providers.

• History of achieving and surpassing service level agreements and KPI targets.

• Extensive knowledge of MEP systems, building automation, critical infrastructure, and life safety systems.

• Strong grasp of CMMS platforms and facilities management technology systems.

• Familiarity with OSHA standards, environmental regulations, and building codes across various jurisdictions.

• Demonstrated capability to lead and develop high-performing technical teams across diverse regions.

• Excellent project management skills with the ability to oversee multiple concurrent projects.

• Exceptional communication skills, capable of conveying technical information to executive stakeholders.

• Ability to analyze performance data, identify trends, and implement corrective measures.

• Strong financial acumen with experience in managing operational budgets and capital programs.

• Candidates must be authorized to work in the United States without the need for sponsorship.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental & Vision Care coverage.

• Paid parental leave at 100% of the salary.

• Paid Time Off and company holidays.

• Early access to earned wages through Daily Pay.