Global Solutions Director – Front of House

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop, sustain, and scale the global go-to-market strategy for Williams Lea's Front of House, concierge, reception, and workplace experience service line.

• Take ownership of the creation, education, and implementation of the global value proposition.

• Lead the design of solutions for new business opportunities from initial assessment through due diligence, commercial proposals, and closing stages.

• Combine white-glove hospitality capabilities with workplace technologies such as conference room booking and visitor management systems.

• Collaborate with Technology teams to improve existing platforms and investigate new technological advancements.

• Broaden the target market focusing on high-touch enterprise clients, specifically within legal firms and financial institutions.

• Develop and maintain go-to-market strategies, sales and marketing collateral, and best-practice toolkits.

• Conduct client presentations, C-level pitches, and executive steering sessions with both prospective and current clients.

• Comprehend and negotiate business positions within MSAs, SOWs, and LOIs in collaboration with counsel and client stakeholders.

• Partner with Operations Teams, Business Development, Account Directors, and Managing Directors across various regions.

• Establish and nurture relationships with external service providers, technology vendors, and software suppliers.

• Oversee the account implementation process to ensure that optimal solutions and best practices are effectively applied.

• Maintain operational benchmarking data and drive continuous improvement initiatives across client engagements.

• Develop and manage a Knowledge Book that documents engagements, lessons learned, and reusable models.

• Initially serve as an individual contributor, with a planned transition to leading a direct team as the service line expands.

⛳️ Requirements

• A minimum of an undergraduate degree (Bachelor's degree) in a relevant field related to the strategic service focus (e.g., finance, accounting, legal, administration) or equivalent experience.

• Over 10 years of experience managing teams that provide services in strategic service lines or sectors.

• Proven success in delivering strategic solutions, consulting, and translating strategy into operational execution within complex environments.

• Strong operational background with a comprehensive understanding of strategic service offerings.

• Financially savvy with a demonstrated ability to analyze requirements and implement beneficial cost recommendations across group accounts.

• Experience in reviewing and negotiating legal documents such as MSAs, SOWs, and LOIs.

• Exceptional client-facing communication skills; a proven history of leading presentations to executive stakeholders and managing sensitive discussions.

• Experience in leading outsourcing projects to both onshore and offshore models.

• Capability to manage, coach, and influence cross-functional and virtual teams at senior and executive levels.

• A solid technical foundation in the designated area of expertise to contribute directly to solution design.

• Proficient in computer skills with high competency in MS Office (PowerPoint, Project, Visio).

• Extensive experience in white-glove concierge, reception, event management, and workplace experience service delivery is preferred.

• Specific experience in pitching to and winning enterprise accounts within high-touch target markets (Law Firms & Financial Institutions) is preferred.

• Practical experience in designing solutions around workplace technologies and platforms is preferred.

• Proven history of pitching, closing, and scaling multi-million dollar enterprise accounts is preferred.

• Certification in MS Project and/or Project Server is preferred.

• Successful completion of a pre-employment background check and drug screening is required.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Disability coverage.

• 401(k) plan with company matching.

• Life insurance.

• Voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition reimbursement.

• Discounts through employer/partner programs.