Global Sales Account Director

This is a fully remote position, open to applicants in Switzerland, +3 more countries.

📋 Description

• Lead the ongoing strategic partnership between World Courier and designated global strategic or key accounts.

• Develop, implement, and continuously enhance strategic account plans that align with international, national, and regional business objectives.

• Drive global revenue growth, profitability, customer retention, and service satisfaction across assigned accounts.

• Build and nurture relationships with executive stakeholders at the highest levels of customer organizations.

• Identify, cultivate, and expand new business opportunities within assigned accounts through targeted, value-driven sales approaches.

• Create and articulate value propositions that support the long-term growth of partnerships.

• Lead and coordinate an extended global team of account managers and cross-functional partners, often through influence rather than direct reporting lines.

• Establish priorities, delegate tasks, monitor progress, and ensure execution of strategic account plans.

• Manage customer issues, complaints, escalations, and internal challenges through prompt resolution and follow-up.

• Navigate a complex matrix organization to align commercial, operational, and support teams around customer commitments.

• Collect and analyze market, customer, and competitive intelligence to inform account strategy.

• Monitor changes in customer ownership, affiliations, market share opportunities, evolving requirements, and competitor activities.

• Collaborate with Regional Marketing Specialists on account-based marketing initiatives.

• Oversee the RFP process and assist in MSA-related contract negotiations.

• Deliver sales presentations, executive business reviews, proposals, and strategic updates.

• Maintain accurate tracking of account activities and opportunities within the CRM platform.

• Provide monthly updates on account progress to management and quarterly communications to the broader extended team.

• Mentor colleagues and contribute to the best practices, tools, and frameworks in account management.

⛳️ Requirements

• 8+ years of relevant experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fields.

• Bachelor’s degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science, or a related field, or an equivalent combination of education and experience.

• Strong experience in developing and executing strategic account plans.

• Excellent organizational, project management, and program management skills.

• Proven ability to lead through influence and achieve results in a matrixed, multinational organization.

• Demonstrated success in value-based selling, revenue growth, and customer retention.

• Strong executive presence with the ability to build trust with senior customer stakeholders.

• Capacity to manage challenging issues, complaints, and service difficulties with ownership, accountability, and resilience.

• Strong business acumen with the ability to understand the total business, including commercial, operational, and customer service implications.

• Excellent written and verbal communication skills, including presentations, proposals, and executive updates.

• Ability to interpret customer needs, healthcare and industry trends, and competitive dynamics, translating them into actionable strategies.

• Proficiency with CRM tools and general business systems.

• Willingness to travel approximately 25%, including customer meetings, conferences, national meetings, and international travel as required.

• Flexibility to work extended hours when necessary to meet business and customer objectives.

• Preferred: experience in a multinational organization.

• Preferred: background in logistics, complex shipments, supply chain, or highly operational service environments.

• Preferred: working knowledge of pharmaceutical distribution, healthcare trends, and strategic selling in complex customer environments.

• Preferred: Master’s degree in Business Administration or a related field.

• Preferred: relevant certifications in account management, customer success, project management, or sales leadership.

• Languages: English and/or French.

🏝️ Benefits

• Benefit offerings outside the US may differ by country and will align with local market practices.

• Benefits eligibility and effective dates may vary by benefit and for team members covered under collective bargaining agreements.