Global Product Owner – Employer Of Record

This is a fully remote position, open to applicants in Hong Kong, +5 more countries.

📋 Description

• Take full ownership of the EOR product from inception to execution, covering global scope, standards, commercial models, operating frameworks, service delivery, and economic aspects.

• Act as the primary product and delivery representative for EOR when engaging with clients, prospects, and strategic partnerships.

• Collaborate with Revenue and Sales teams to assess opportunities, design solutions, support pricing strategies, and enhance key account relationships.

• Propel product growth through effective market positioning, customer retention, cross-selling, and upselling strategies.

• Establish pricing structures, service tiers, packaging options, premium offerings, and commercial guidelines.

• Direct the global EOR product strategy, service catalog, delivery frameworks, operating models, and product roadmap.

• Analyze market trends, competitive dynamics, client requirements, and regulatory changes.

• Set global execution benchmarks, SLAs, quality metrics, and client experience standards.

• Ensure uniformity across onboarding, employee lifecycle management, payroll coordination, benefits administration, and offboarding processes.

• Promote standardization, automation, process optimization, and ongoing improvements.

• Manage critical delivery challenges and intricate client escalations.

• Oversee product-level cost-to-serve, commercial performance metrics, productivity, profit margins, and economic viability.

• Lead Regional Product Owners, the Global Process Manager, Operations leaders, and Outsourcing Control teams.

• Mentor and foster growth in global product, commercial, and operational leadership teams.

• Establish a global compliance framework covering employment, payroll, tax, labor laws, and worker classifications.

• Collaborate with Legal, Compliance, and Risk teams to address regulatory, operational, and commercial risks.

• Maintain governance structures, compliance monitoring, audit preparedness, and management of regulatory changes.

• Report directly to the Chief Delivery Officer and drive KPIs such as revenue growth, retention, margin performance, onboarding quality, SLA compliance, client satisfaction, productivity, and scalability.

⛳️ Requirements

• A Bachelor's degree in Business, Human Resources, Finance, Law, International Business, or a related discipline.

• Over 12 years of experience in Employer of Record (EOR), Global Employment, HR Outsourcing, Workforce Solutions, Payroll Services, or Global Business Services.

• A minimum of 5 years in a leadership role overseeing a global product, service line, operational function, or business unit with full accountability.

• Proven history of driving growth through revenue generation, market expansion, client retention, and account development.

• Experience managing a service-line P&L, including responsibility for cost-to-serve, margin optimization, pricing strategies, and productivity metrics.

• In-depth knowledge of global employment practices, labor regulations, payroll delivery models, worker classification, and workforce compliance needs.

• Strong client-facing skills coupled with commercial acumen and business development expertise.

• Experience in leading senior product, operational, and delivery teams across diverse regions and cultures.

• Capability to balance commercial goals, operational excellence, compliance mandates, and customer experience.

• Preferred: previous experience as a Product Owner, Service Line Leader, General Manager, or Head of EOR.

• Preferred: background in leading global EOR transformations, operating model redesigns, or large-scale growth initiatives.

• Preferred: experience in developing and scaling international employment solutions across multiple jurisdictions.

• Preferred: solid understanding of HR technology, workforce management platforms, and digital service delivery models.

• Preferred: experience with post-acquisition integration, globalization, or operational transformation projects.

• Preferred: professional certifications in HR, Payroll, Employment Law, or Business Management.

🏝️ Benefits

• Opportunity for all employees to become partners and share in profits.

• A diverse, global, and supportive team environment.

• Options for fully remote work and hybrid arrangements in certain countries.

• Career advancement opportunities across international locations.

• English as the primary language of the company.

• Transparent monthly financial sharing with the team.

• A flexible, trust-based work culture.

• A sustainable growth environment free from the pressures of venture capital or private equity.

• No equity plans; instead, opportunities for partnership and profit-sharing.