Global Performance Manager

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Oversee the Business Intelligence and Analytics division, including client reporting, account technology, and performance support programs.

• Transform client business goals into information management and business intelligence strategies tailored for each service line.

• Build capabilities in data management, interpretation, predictive modeling, and simulation within the account team.

• Manage contract KPI and reporting obligations while addressing client expectations.

• Foster the exchange of best practices between JLL, the account, and the industry.

• Create and advocate for innovative data visualization techniques.

• Lead the relationship between the account and JLLT.

• Ensure compliance with information security for JLL technology, account, and platform implementations.

• Serve as Program Manager for technology-related projects and initiatives.

• Identify opportunities for savings, improvements, and innovative solutions to problems.

• Provide consistent reporting and updates to clients and team members.

• Conduct performance reviews with clients at functional, leadership, and executive levels.

• Highlight the value and success of delivered work to clients.

• Engage in strategic planning at both service-line and account levels.

• Design, implement, and oversee regional and global KPI and SLA administration programs.

• Collaborate with suppliers, clients, and JLL colleagues to enhance KPI structures.

• Manage and mentor team members while assisting in recruiting, attracting, and retaining talent.

• Interface with senior management, vendors, and JLL personnel across a global client real estate organization.

• Participate in quality-control initiatives and procedures.

• Own and support JLL's internal reporting deliverables and systems, such as Nexus.

• Perform other assigned duties and responsibilities.

⛳️ Requirements

• Bachelor's degree.

• At least 5 years of relevant work experience.

• Exceptional communication and presentation abilities (both verbal and written).

• Strong analytical skills with a proven ability to identify potential issues proactively and develop solutions and contingency plans.

• Experience in Process Management or demonstrated competencies.

• Results-oriented – the capability to analyze, act, and implement strategies to achieve desired outcomes.

• Robust leadership, organizational, and execution skills.

• Experience in client relationship management with credibility among senior executive-level client personnel.

• Ability to build teams with geographically dispersed stakeholders and collaborators.

• Flexibility to comprehend regional, cultural, and contextual differences.

• Proficient in extrapolating and visualizing data to generate actionable insights.

• Familiarity with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView).

• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Experience with Corrigo.

• Must be authorized to work in the United States without sponsorship.

• Six Sigma black belt certification is a plus.

• An MBA or Master's degree in Statistics, Applied Mathematics, or a related field is advantageous.

• Experience working with global organizations.

• Managing processes across multiple global regions.

• Proficiency in MiniTab, Sigma Excel, JMP, Access, SAS, and other statistical tools, as well as SQL and query skills is a plus.

• IFMA Certified Facility Manager or similar certification.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive medical, dental, and vision care coverage.

• Paid parental leave at 100% of salary.

• Paid Time Off and company holidays.

• Early access to earned wages through Daily Pay.