Global Partner Network Manager

This is a fully remote position, open to applicants in Poland, +3 more states.

📋 Description

• Identify, assess, and onboard strategic partners throughout Europe.

• Conduct evaluations of commercial and operational partners.

• Develop and sustain a scalable partner network in Europe.

• Track partner performance in relation to SLAs and KPIs.

• Perform regular business reviews focused on service quality, operational effectiveness, and customer satisfaction.

• Lead continuous improvement initiatives and implement corrective action plans.

• Negotiate commercial terms, pricing structures, and partner agreements.

• Oversee contract renewals, modifications, and commercial negotiations.

• Discover opportunities for cost optimization and enhanced commercial outcomes.

• Ensure partners adhere to company policies, regulatory standards, and contractual commitments.

• Monitor operational, financial, and compliance-related risks.

• Assist in business continuity planning across European markets.

• Collaborate with Operations, Finance, Legal, Compliance, Sales, and Customer Success teams.

• Serve as the primary escalation point for partner-related challenges in the region.

• Cultivate long-lasting relationships with strategic partners and internal stakeholders.

• Drive performance related to SLAs, quality, commercial savings, partner engagement, compliance, governance, risk management, onboarding, satisfaction, and operational efficiency.

⛳️ Requirements

• Bachelor's degree in Business Administration, Supply Chain, Procurement, Finance, or a related field.

• At least 8 years of experience in Vendor Management, Partner Management, Procurement, Outsourcing, or Third-Party Governance.

• Proven track record in negotiating commercial agreements and managing vendor contracts.

• Strong understanding of SLA development, performance management, and supplier governance.

• Experience managing partnerships across various European countries.

• Exceptional analytical, problem-solving, negotiation, and stakeholder management abilities.

• Capacity to thrive in a fast-paced, global, and cross-functional environment.

• Excellent written and verbal communication skills in English.

• Preferred: experience in Professional Services, Global Business Services, Payroll, HR Services, or Business Process Outsourcing (BPO).

• Preferred: knowledge of vendor governance frameworks and third-party risk management.

• Preferred: experience working in multinational or global corporations.

• Preferred: experience supporting international business expansion and outsourced service delivery.

🏝️ Benefits

• Real ownership and autonomy to make impactful decisions.

• A diverse, collaborative, and supportive global team.

• Opportunities to engage with international markets.

• Rapid career advancement based on performance and impact.

• Flexible remote and hybrid work options.

• Merit-based career development.

• Quick decision-making with minimal bureaucracy.

• Ownership and autonomy to lead initiatives and create value.

• Global opportunities to collaborate with colleagues, partners, and clients worldwide.

• Ongoing growth and career opportunities.

• High-performance culture.

• Collaborative environment across borders.

• Transparency and trust.

• Flexible working arrangements that enhance productivity, agility, and work-life balance.