Global Manager – Service Processes & Tools

This is a fully remote position, open to applicants in Sweden, +3 more countries.

📋 Description

• Take ownership of the complete target-state process design for Service processes as the Global Process Owner.

• Ensure that suitable metrics are developed for service processes.

• Lead, mentor, and cultivate a team of 6 Service Business Process Owners and Process Experts.

• Spearhead the design, implementation, and ongoing enhancement of global service processes and their supporting applications.

• Work in close collaboration with IS and key stakeholders.

• Ensure the alignment of service processes, value streams, and digital tools.

• Convert business strategy, customer requirements, and market trends into scalable processes.

• Prioritize projects based on business value and the customer experience.

• Develop service processes and data structures that facilitate digital services, automation, and prospective AI-enabled capabilities.

• Assist in the global rollout, adoption, and change management for process and system enhancements.

• Integrate Health, Safety & Environment requirements into processes and tools.

• Report directly to the Service Business Process Manager.

⛳️ Requirements

• M.Sc. or bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.

• A minimum of 5–10 years of leadership experience.

• At least 15–20 years of total work experience.

• Demonstrated leadership of global teams within complex matrix organizations.

• Strong senior-level stakeholder management skills.

• Proven experience in the Service Business sector.

• Comprehensive understanding of service and lifecycle management, which includes field service, parts fulfillment, installed base, and data-driven services.

• Experience in global transformation initiatives.

• Familiarity with ERP, CRM, or Field Service Management platforms is advantageous.

• Knowledge of process taxonomy, design, and data flows.

• A strategic mindset paired with a practical, execution-focused approach.

• Application submission must be in PDF format.

🏝️ Benefits

• Opportunity to collaborate with world-class experts in a dynamic, innovation-oriented environment.

• Global influence and teamwork with diverse groups across the globe.

• Chance to shape future operating models and a customer-centric service organization.

• Leadership and professional development through guiding, coaching, and nurturing a global team.

• Contribution to digital services, automation, and the development of future AI-enabled business capabilities.