Global Key Account Programme Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee and direct projects that support and enhance the Dentons Global Key Account Program.

• Record significant outcomes, decisions, and action items from Global Key Account meetings.

• Manage client information, reports, account plans, and content for the client portal.

• Engage with internal stakeholders and offer insights to promote key client relationship goals.

• Take part in Global Key Account meetings and strategic discussions.

• Revise account plans to incorporate new developments, insights, and adjustments.

• Coordinate follow-up actions with internal teams to implement agreed-upon steps.

• Collaborate with CRM managers to ensure accurate client data and contact records are maintained.

• Assist regional client and market leaders, along with attorneys, in client development initiatives and events.

• Address requests from attorneys and internal stakeholders in a professional, timely, and client-focused manner.

• Lead monthly reports for the Global Key Account Program, emphasizing performance, insights, and opportunities.

• Work collaboratively on customized business development initiatives that drive growth among key accounts.

• Partner with colleagues and share project completion responsibilities within the GKA program.

• Foster a proactive, collaborative, and high-performing team atmosphere.

⛳️ Requirements

• 3–5 years of prior experience in a law firm or professional services business development or marketing role.

• Experience in a law firm is preferred.

• Familiarity with legal AI platforms such as Harvey, Legora, or similar tools.

• Outstanding communication skills, including the ability to prepare and present to firm leadership.

• High proficiency in Excel, SharePoint, Copilot (or similar), and AI tools for project management and workflows.

• Bachelor's degree in marketing, communications, sales, or organizational development.

• Strong interpersonal and communication abilities.

• Fluent in English, both written and spoken.

• Highly organized, proactive, and focused on building relationships.

• A natural problem solver and self-starter who anticipates needs, takes initiative, and follows through on commitments.

🏝️ Benefits

• The remuneration and benefits package will be commensurate with the successful candidate's experience and the country of hire.