Global Key Account Manager, MedTech Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the senior commercial owner and lead the primary strategic relationship for assigned global key accounts.

• Create and implement multi-year global account strategies that encompass revenue, profitability, share-of-wallet, strategic priorities, relationships, competitive positioning, and opportunities.

• Gain a comprehensive understanding of customers' corporate strategies, market standings, financial performance, product offerings, technology roadmaps, manufacturing footprints, sourcing strategies, supply chain priorities, and growth objectives.

• Analyze existing business and capabilities in relation to customer organizations to uncover whitespace, cross-selling, geographic expansion, and deeper strategic involvement opportunities.

• Cultivate relationships across Procurement, Engineering, R&D, Operations, Supply Chain, Quality, business-unit leadership, and executive management.

• Oversee QBRs, Executive Business Reviews, executive sponsorship meetings, innovation workshops, and strategic planning sessions.

• Take ownership of revenue, profitable growth, retention, and pipeline performance for designated accounts.

• Develop and sustain qualified opportunity pipelines that align with account strategies and priorities.

• Broaden TekniPlex's involvement across customer products, programs, applications, business units, and manufacturing sites.

• Drive cross-selling initiatives for medical-grade materials, precision components, value-added solutions, and contract development and manufacturing capabilities.

• Manage significant opportunities from identification and qualification stages through technical evaluation, commercial development, negotiation, award, and commercialization.

• Formulate commercial strategies that balance customer needs with growth, profitability, capacity, risk, and strategic goals.

• Lead global RFQs, pricing strategies, commercial proposals, negotiations, and strategic sourcing discussions.

• Negotiate pricing, volume commitments, forecasts, payment terms, supply commitments, long-term agreements, productivity expectations, and other commercial terms.

• Establish global commercial best practices across regions, sites, and product lines.

• Provide recommendations for decisions that require senior or executive approval.

• Maintain intelligence on accounts and markets, including performance, strategies, acquisitions, products, technology, manufacturing processes, programs, decision-makers, competition, and growth strategies.

• Identify competitive threats, insourcing/outsourcing trends, supplier consolidations, acquisitions, new programs, technology shifts, and footprint adjustments.

• Convert customer intelligence into actionable recommendations for Sales Leadership, Product Line Management, Strategic Marketing, Operations, and executive leadership.

• Facilitate periodic global account reviews that cover performance, pipeline, strategy, risks, resources, and next steps.

• Achieve revenue and profitable growth, share-of-wallet expansion, new business wins, retention, pricing/margin targets, forecast accuracy, pipeline discipline, and preferred-supplier status.

⛳️ Requirements

• A Bachelor's degree in Business, Engineering, Marketing, or a related field is required.

• An MBA or advanced degree is preferred.

• A minimum of 8 years of progressive experience in strategic account management, business development, sales, or related commercial leadership roles.

• Experience in managing large, complex customer relationships is essential.

• Proven experience in managing global or multi-region strategic accounts is strongly preferred.

• Significant experience in the medical devices, medical components, polymers, contract manufacturing, or another highly engineered manufacturing environment is preferred.

• Experience overseeing customer relationships across multiple business units, manufacturing sites, product lines, and geographic regions.

• Comprehensive understanding of medical device applications, technical requirements, specifications, manufacturing processes, and product development environments.

• Strong commercial and financial acumen, including expertise in pricing strategy, forecasting, profitability analysis, complex negotiations, contracts, and long-term agreements.

• Capability to build relationships and influence decisions across various customer functions and organizational levels, including senior and executive management.

• Ability to lead cross-functional teams and influence stakeholders within a global, matrixed organization without direct reporting authority.

• Exceptional strategic thinking, communication, negotiation, presentation, problem-solving, and decision-making skills.

• Proficient in managing multiple complex priorities, opportunities, and commercial risks independently.

• Willingness to travel domestically and internationally as necessary, approximately 30–50% of the time.

• Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, technical procedures, blueprints, and technical drawings.

• Competence in effectively presenting information to employees, managers, clients, customers, and the public.

• Proficiency in basic arithmetic and applying concepts from algebra, geometry, fractions, percentages, ratios, and proportions.

• Capability to solve practical problems, interpret diverse instructions, define issues, gather data, establish facts, and draw valid conclusions.

• Ability to regularly stand, walk, talk, or hear; frequently use hands and arms; and lift or move up to 50 pounds.

• Capacity to perform essential functions with or without reasonable accommodations.

🏝️ Benefits

• Medical Coverage

• Prescription Drug Coverage

• Telemedicine

• Dental Coverage

• Vision Coverage

• Employee Assistance Program

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Basic Term Life/AD&D Insurance

• Voluntary Life/AD&D Insurance

• Short Term Disability (STD)

• Long Term Disability (LTD)

• Voluntary Buy-Up LTD

• Hospital Indemnity

• Accident Insurance

• Critical Illness

• 401(k) Retirement Savings Plan

• Daily Pay

• Business Travel Insurance

• Legal Plan

• Identity Protection

• Bonus program

• Flexible benefits program

• Work-life benefits

• Reasonable accommodations for individuals with disabilities