Global Key Account Director

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage strategic key accounts across multiple regions, with portfolios exceeding €50M.

• Develop multi-year partnership roadmaps aimed at achieving profitable growth and fostering innovation.

• Lead negotiations involving complex terms and high stakes.

• Enhance pricing strategies and margins at the portfolio level.

• Coordinate with internal stakeholders across various functions and regions to fulfill customer commitments.

• Establish trust at the board level and implement disciplined governance practices.

• Address complaints, quality concerns, and operational inefficiencies.

• Implement pricing governance, legal/risk frameworks, and uphold quality and sustainability standards.

• Tailor solutions to meet specific customer requirements and adapt to market changes.

• Manage intricate long-term contractual agreements that influence profitability.

• Promote customer retention, revenue and margin expansion, timely roadmap delivery, and talent management.

• Supervise AM/KAM teams and a portfolio worth over $100M.

• Impact customer satisfaction, ensure on-time delivery, enhance forecast accuracy, and meet roadmap KPIs and customer quality metrics.

• Facilitate cross-functional coordination across multiple plants and sites.

• Navigate customer customization and the complexities of global accounts.

⛳️ Requirements

• MBA or a Master’s degree in Sales, Marketing, Business Administration, or a related discipline.

• 10–15 years of progressive experience in key account management or strategic commercial roles, preferably with a strong technical foundation in the packaging sector.

• Proven success in managing multi-region or global strategic accounts that have a significant revenue impact (portfolios over €50M).

• Proficient in negotiations, pricing governance, and managing long-term contractual frameworks.

• Leadership experience is essential.

• Knowledge of packaging solutions, sustainability needs, compliance standards, and market dynamics.

• Experience working in matrix organizations across different regions.

• Skilled in the use of CRM tools.

• A mindset geared towards continuous improvement; Lean/Six Sigma experience is preferred.

• Familiarity with packaging products and solutions, multi-region roadmap governance, account management tools, and CRM systems.

• Strong skills in relationship management, matrix leadership, negotiation, and influence.

• High level of expertise in continuous improvement and project management.

• E-Verify employment authorization verification is required for individuals hired in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Flexible time off, starting with 80 hours of paid time per year for full-time salaried employees.

• Company-paid holidays beginning at 8 days per year, which may vary by location.

• Wellbeing program and Employee Assistance Program.

• Health Savings Account/Flexible Spending Account options.

• Life insurance, AD&D, short-term and long-term disability, as well as voluntary benefits.

• Paid Parental Leave.

• Retirement Savings Plan with a company match.

• Tuition Reimbursement (subject to approval).

• Discretionary annual bonus program (initial eligibility based on hire date).