Global Hotel Partnerships Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary relationship manager for Tier-1 global hotel partners, ensuring relationship health, retention, and revenue enhancement across various regions.

• Oversee the complete negotiation and contracting process for global service agreements, co-marketing contracts, and technical addendums.

• Formulate and implement profitability and revenue strategies, including auditing rebate programs and establishing pricing models.

• Encourage worldwide adoption of OpenTable Pro, Private Dining Instant Booking, and Automated Guest Codes.

• Connect partner technical teams with OpenTable Engineering to effectively deploy API products like Sync, CRM, and Booking.

• Manage enterprise-level security audits, SSO implementation, SOC 2 reporting, and intricate data privacy regulations.

• Foster agreement among Product, Engineering, Legal, Finance, and Sales Ops teams.

• Assist in product launches and the subsequent go-to-market strategies.

• Prepare and conduct Quarterly Business Reviews and Year in Review performance evaluations for C-suite stakeholders.

• Create sales enablement and training materials.

• Represent OpenTable at major industry trade shows and conferences.

• Oversee partnership administration, including Salesforce documentation, hotel-specific resource sites, and strategic communication workflows.

• Willingness to travel up to 25% domestically and internationally.

⛳️ Requirements

• Minimum of 5 years of relevant experience in account management, strategic partnerships, or business development, preferably within the hospitality or travel technology industry.

• Demonstrated success in managing and expanding a portfolio of high-value accounts or partners in alignment with predefined objectives.

• Outstanding relationship-building capabilities, with the ability to engage internal and external stakeholders at Executive and VP levels.

• Technical proficiency: comfort in discussing API infrastructure, data mapping, and system integrations fluently with engineering teams.

• Strong analytical skills, utilizing data to construct business cases and address technical or business challenges.

• Self-motivated individual who is comfortable assuming full responsibility in an unstructured, innovative environment, with excellent time management skills and the ability to handle administrative tasks effectively.

• A college degree is mandatory.

• Global perspective, with experience working within and representing a global organization across various time zones and cultures.

• Extensive industry knowledge of the hospitality and hotel technology landscape.

• Experience navigating complex legal and financial frameworks and multifaceted, multi-stakeholder procurement processes.

• Proficient in Salesforce, Google Suite, and Microsoft Office applications.

🏝️ Benefits

• Work remotely (almost) anywhere for up to 20 days per year.

• Company-sponsored therapy sessions through SpringHealth.

• Company-funded subscription to Headspace.

• Annual company-wide week off.

• Paid parental leave.

• Generous paid vacation plus time off for your birthday.

• Paid volunteer time.

• Development Dollars for personal growth.

• Leadership development opportunities.

• Access to thousands of on-demand e-learning resources.

• Travel discounts.

• Employee Resource Groups.

• Competitive retirement and health plans.

• Comprehensive health benefits.

• Flexible spending account options.

• Retirement benefits.

• Life insurance coverage.

• Paid time off, which includes PTO, paid sick leave, medical leave, bereavement leave, floating holidays, and paid holidays.

• Parental leave benefits.

• Eligibility for an annual bonus consideration.