Global Head of Human Resources

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Design and lead global HR operations.

• Manage high-volume recruitment and swift onboarding processes across the US, Latin America, and the Philippines.

• Implement performance management, compensation planning, and retention strategies for hourly, remote call center professionals.

• Collaborate with operations and technology teams to integrate tools that enhance HR workflows.

• Navigate the complexities of international labor laws, payroll, and cultural differences.

• Oversee vendor relationships to ensure operational compliance in all regions of operation.

• Lead the assessment, implementation, and enhancement of HRIS tools.

• Promote best practices for asynchronous communication and initiatives for remote engagement.

• Develop and define the People function within a rapidly expanding global BPO.

• Act as a trusted advisor to senior leadership.

⛳️ Requirements

• Over 10 years of progressive HR leadership experience.

• Ideally, experience in a BPO or a rapidly scaling remote startup.

• Proven ability to manage a large, distributed hourly workforce across various time zones.

• Extensive knowledge of labor markets in Latin America and the Philippines.

• Multi-country HR leadership experience, preferably supporting both the US and the Philippines.

• Strong grasp of regional employment practices and compliance.

• Experience in BPO/Shared Services/GCC environments.

• Proven record in high-growth, fast-paced, and matrixed organizations.

• Strategic HR leadership experience aligned with business goals.

• Strong HR Generalist background with comprehensive expertise in Talent Acquisition, Compensation & Benefits, Employee Relations, Learning & Development, Performance Management, and HR Operations.

• Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent.

• Demonstrated experience in leading regional or global HR teams.

• Proven experience in driving organizational change, talent management, and workforce planning across multiple regions.

• Excellent stakeholder management, influencing, and leadership skills.

• Experience collaborating with executive leadership.

• Highly adaptable, comfortable with uncertainty, and possessing a builder mentality.

• Operational mindset centered on business outcomes, customer lifetime value, and agent resolution rates.

• Ability to utilize workforce analytics to reduce attrition, enhance labor efficiency, and forecast talent requirements.

• Deep understanding of modern HR technology stacks.

• Knowledge of UKG is a significant advantage.

🏝️ Benefits

• True Autonomy: An opportunity to build and develop the People function of a rapidly growing global company from the ground up.

• Ultimate Flexibility: A fully remote work-from-anywhere (within the US) environment.

• Competitive Compensation: A robust base salary along with comprehensive benefits designed for a modern workforce.

• Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that prioritizes innovation and speed.

• Commitment to employee development.

• Transparent and equitable treatment.