Global ERP Operations Lead, SAP Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee global ERP operational activities for SAP S/4HANA and related platforms.

• Guarantee high levels of availability, performance, stability, security, and compliance for ERP systems.

• Facilitate monitoring, incident management, problem resolution, and change management processes.

• Implement AI-driven ERP operations and AIOps capabilities.

• Establish and manage operational KPIs and SLAs.

• Ensure adherence to cybersecurity, GxP, SOX, and GDPR standards.

• Enhance access management, segregation of duties, and security patching practices.

• Identify opportunities for automation, standardization, and modernization.

• Leverage operational metrics to enhance resilience, user satisfaction, and cost efficiency.

• Lead and nurture a global team comprising internal and partner resources.

• Collaborate with Solution Leads, Delivery teams, and Infrastructure teams on system lifecycle management.

⛳️ Requirements

• Doctorate degree with 2 years of relevant experience, OR a Master’s degree with 4 years of experience, OR a Bachelor’s degree with 6 years of experience, OR an Associate’s degree with 10 years of experience, OR a high school diploma/GED with 12 years of experience.

• Approximately 10 years of experience in corporate environments and/or consultancy firms.

• Demonstrated success in leading ERP implementation and/or operations in large-scale, global organizations.

• Extensive expertise in SAP S/4HANA, SAP BTP, and RISE with SAP/non-SAP ecosystems.

• Strong background in managing complex system integrations and enterprise-level SAP landscapes.

• Proven experience in service delivery and vendor management through KPIs, SLAs, and ongoing improvement initiatives.

• Experience in implementing automation and operational optimization strategies within ERP systems.

• Solid understanding of AWS and enterprise service management tools such as ServiceNow.

• Familiarity with ITIL practices and ERP security/compliance frameworks in regulated settings.

• Strong leadership, stakeholder engagement, and communication capabilities.

• Sponsorship for this position is not assured.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with substantial company contributions.

• Group medical, dental, and vision insurance.

• Life and disability coverage.

• Flexible spending accounts.

• Discretionary annual bonus program.

• Stock-based long-term incentive plans.

• Award-winning time-off policies.

• Flexible work models where feasible.

• Opportunities for career development.

• Support for work/life balance.