Global Director, ELIS Program

This is a fully remote position, open to applicants in North America.

📋 Description

• Manage the Enterprise Laboratory Instrument Services (ELIS) program comprehensively across North America and Europe.

• Oversee a unified operating model encompassing intake, entitlement, dispatch, verification, and payment processes.

• Ensure program-level adherence to contractual performance as outlined in the master service agreement and its executed addenda.

• Facilitate program governance, steering meetings, checkpoint reviews, and executive-level client reporting.

• Direct the transition plan from implementation to post-go-live stabilization.

• Establish a global data standard that integrates four systems of record.

• Lead Regional Directors of Operations while enforcing consistent standards.

• Mediate regional disputes in accordance with the global operating model.

• Manage the global workforce position across various transfer regimes.

• Develop succession plans, bench depth, and retention strategies for regional and site leadership.

• Oversee change orders and substantial scope modifications across both regions.

• Manage program profit and loss along with global forecast accuracy.

• Collaborate with the Global Director of Sourcing and Payments on the commercial aspects of the entitlement strategy.

• Authorize deferment and coverage decisions that carry compliance or contractual implications.

• Expand program growth through scope enlargement, third-party conversions, and onboarding of additional sites.

• Maintain senior client relationships and present at executive and quarterly business reviews.

• Align Renovo's asset management strategy with the business objectives of clients.

• Host and escort OEM and third-party engineers as necessary.

• Ensure a safe working environment during visits to client locations.

⛳️ Requirements

• A minimum of fifteen years in laboratory, scientific, or medical equipment service, with extensive experience in managing multi-country operations.

• Demonstrated accountability for a global or multi-region managed service program at the contractual level.

• Experience working across multiple workforce transfer regimes, including jurisdictions that require automatic transfers.

• Proven experience holding a commercial position at the contract level, including handling change orders and scope alterations.

• Background in a pharmaceutical, biotechnology, or research setting is essential.

• Experience with substantial service transitions or contract mobilizations is required.

• A Bachelor's degree in a scientific, technical, or business discipline is mandatory.

• Training in laboratory safety, GxP, and data integrity is either provided or required.

• Capability to wear necessary personal protective equipment while on site.

• Willingness to travel approximately 30 to 50 percent across both regions.

• Adherence to Renovo safety policies, customer site safety requirements, OSHA guidelines, and facility-specific protocols is essential.

• Completion of required safety and compliance training in a timely manner is mandatory.

🏝️ Benefits

• Opportunities for employee development and career advancement.

• Continuous training programs available.

• Access to mentorship programs.

• A supportive work environment.

• Internal promotion opportunities.

• Training in laboratory safety, GxP, and data integrity is provided or required.

• Platform and CMMS training offered after hiring.

• Site-specific system-of-record training available post-hire.