Global Care Navigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist members throughout their mental health care journey and facilitate their connection to care.

• Remain accessible during shifts for incoming communications via phone, chat, and email.

• Aid in platform registration, technical troubleshooting, intake information, appointment scheduling and cancellations, as well as service clarifications.

• Perform clinical needs assessments and formulate action plans.

• Direct members to the appropriate levels and types of care.

• Evaluate and manage crises, such as suicide risk, through immediate support, triage, safety planning, and follow-up.

• Offer consultation, psychoeducation, empathy, and motivational support for mental health, substance use, and familial or relationship issues.

• Oversee consultation intake for global members and clients.

• Identify and address obstacles to care, disruptions, and technical challenges.

• Investigate and document crisis resources available across different countries.

• Acquire knowledge of current and new workflows, policies, and procedures through online and live training sessions.

• Summarize patient interactions in English within Spring Health’s documentation systems.

• Collaborate with internal teams to identify, report, and resolve issues.

• Engage in staff meetings, case consultations, training sessions, and special internal projects.

• Adhere to confidentiality, compliance, ethical standards, and company policies.

• Monitor connection-to-care, productivity, and member satisfaction metrics.

⛳️ Requirements

• A counselor, psychotherapist, or social worker holding a master’s degree with appropriate credentials in the applicant’s U.S. state.

• An unrestricted clinical mental health license, such as LCSW, LPC, LMFT, or an equivalent.

• A minimum of 2+ years of direct clinical care experience after obtaining licensure.

• Exceptional written and verbal communication skills in English.

• Comfortable engaging with members from around the globe.

• Proficient in using multiple computer platforms simultaneously and adaptable to learning new systems.

• Willingness to work at least 3 holidays each year.

• Availability for the required Sunday–Thursday shift from 4:30 PM to 1:00 AM ET.

• Capability to thrive in a fast-paced and constantly evolving environment.

• Additional fluency in Spanish and Canadian French is advantageous.

• Possession of an NPI number or the ability to secure one before employment.

• Eligibility to work in the U.S.

🏝️ Benefits

• Health, dental, and vision benefits commencing on the first day of employment.

• One Medical account available for employees and their dependents.

• HSA and FSA plans offered.

• Annual allotment of complimentary visits to Spring Health providers for employees and their dependents.

• Competitive paid time off, sick leave, and company holidays provided.

• Gympass wellbeing benefit included.

• Four-week fully paid sabbatical granted after four years of service.

• Fully paid parental leave of 4 to 4.5 months offered.

• Sponsored Bright Horizons child care, backup care, and elder care services available.

• Carrot fertility care support with a reimbursement of $4,000 for related fertility expenses.

• Employer-sponsored 401(k) match of up to 2% after 90 days of employment.

• Flexible work arrangements accommodated.

• Focus Fridays implemented.

• Focus Weeks integrated.

• Up to $1,000 annual professional development reimbursement available.

• $200 yearly donation matching program established.