Global AR Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily collections operations for both domestic and international customer accounts.

• Create and implement collection strategies aimed at enhancing cash flow, decreasing overdue balances, and achieving DSO and bad debt goals.

• Track accounts receivable aging, delinquency patterns, unapplied cash, deductions, disputes, and payment behaviors.

• Collaborate with Sales, Customer Success, Billing, Revenue Operations, and Legal teams to address invoice disputes, short payments, contract issues, and billing inconsistencies.

• Act as the primary escalation point for complex or high-value customer accounts.

• Facilitate precise billing-to-cash processes for invoices, credits, refunds, amendments, and customer account upkeep.

• Develop collection policies, workflows, escalation procedures, standard operating procedures (SOPs), and operational guidelines.

• Generate regular and on-demand reports regarding accounts receivable aging, collections performance, cash collections, disputes, bad debt exposure, and portfolio health.

• Lead and nurture the accounts receivable team through recruitment, training, coaching, assessment, and supervision.

• Recognize opportunities to automate and enhance collections, cash application, dispute management, and reporting workflows.

• Assess and implement AI-enabled tools to optimize decision-making, risk detection, and productivity.

• Assist with credit risk assessments, credit checks, and credit limit recommendations.

• Support monthly and quarterly closing activities concerning accounts receivable, reserves, reconciliations, subledger accuracy, and reporting.

• Ensure accurate account documentation and audit-ready support within ERP, CRM, ticketing, and billing systems.

• Report directly to the Vice President of Accounting while collaborating with Finance and business-unit leadership.

⛳️ Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline, or equivalent practical experience.

• Over 7 years of progressive experience in accounts receivable, billing, collections, or order-to-cash functions.

• At least 3 years of experience leading collections teams, AR operations, or multi-account portfolios in a business-to-business context.

• Background in a software, SaaS, or technology-oriented company.

• Comprehensive understanding of end-to-end AR operations, including billing, collections, cash application, credits, reconciliations, and dispute resolution.

• Strong grasp of collections strategy, AR aging, customer account risk, and fundamental accounting principles.

• Proven experience collaborating cross-functionally with Sales, Customer Success, Billing, Revenue Operations, and other business stakeholders.

• Capability in preparing AR reports, KPI metrics, cash collection insights, and presentations suitable for executives.

• Excellent written and verbal communication, along with negotiation skills.

• Strong analytical and organizational abilities, with the capacity to manage multiple priorities and meet competing deadlines.

• Familiarity with ERP, billing, and CRM platforms such as NetSuite, Intacct, Microsoft Dynamics/Great Plains, Salesforce, Chargebee, Zuora, or similar systems.

• Preferred: experience in a global, multi-entity software organization.

• Preferred: experience with recurring revenue models.

• Preferred: experience in billing platform ownership, implementation, or process improvement.

• Preferred: experience with AR automation, collections tools, workflow optimization, or finance transformation.

• Preferred: experience with credit review and management of payment terms.

• Preferred: experience overseeing offshore, distributed, or shared-services resources.

• Preferred: comfort with adopting AI-enabled tools and automation.

• An accounting degree or relevant professional certification is a plus.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.

• Equal opportunity employment.