Global Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Promote and sell TTM Technologies products while serving as the primary liaison for assigned key global and international accounts.

• Identify and nurture strategic accounts, deliver exceptional customer service, and seek new business opportunities within existing accounts.

• Cultivate and sustain relationships with global C&C accounts to enhance customer satisfaction and boost annual sales, including C&C-controlled business.

• Provide indirect leadership and guidance to fellow sales team members.

• Collaborate globally with management, Purchasing, Global Supply Chain Management, Manufacturing, Engineering, Quality, Customer Service, and Quoting Centers.

• Manage and foster critical partner relationships, delivering professional leadership, coordination, and strategy for global accounts.

• Engage in customer business reviews, negotiations, and daily support activities.

• Relay customer initiatives, requests, capacity and technology needs, comments, and action items to TTM management.

• Ensure follow-through on customer commitments and action items until completion.

• Address customer needs and guarantee customer satisfaction.

• Follow up on outstanding quotes and business opportunities.

• Monitor TTM performance and drive enhancements in collaboration with site-level management.

• Assist with negotiation spreadsheets, conduct research for QBRs, and participate in related C&C activities.

• Guide and support TTM sales efforts at regional locations.

• Take part in negotiations and QBRs at customer-designated sites.

• Present information to customers, TTM management, and support teams.

• Recommend and provide tailored solutions for customers.

• Communicate customer initiatives, capacity demands, and technology requirements to TTM divisions globally.

• Collaborate with accounting, engineering, production, customer service, and other teams to address business challenges.

• Provide quarterly updates on C&C-controlled business performance.

• Work alongside the C&C team to authorize customer rebates.

• Support special projects and initiatives assigned by TTM management.

• Prepare written communications for customers, employees, and management.

• Travel internationally to support North America, Europe, and Asia through calls, conferences, emails, and other forms of communication.

⛳️ Requirements

• A Bachelor’s degree along with sales experience is preferred, or an equivalent combination of education and experience.

• Required knowledge of Printed Circuit processing and material technology.

• Familiarity with industry certifications and requirements across various market segments is essential.

• Proficiency in reading, writing, and understanding the English language.

• Strong written, oral, communication, and interpersonal skills are necessary.

• Exceptional attention to detail and organizational abilities are required.

• Proficient with Windows Excel, Word, PowerPoint, Outlook, and internet applications.

• Understanding of Printed Circuit Board manufacturing is advantageous.

• Knowledge of the competitive landscape for PCBs is important.

• Capability to comprehend technical needs and devise strategies to meet customer requirements.

• Ability to thrive in a fast-paced environment with a high workload volume.

• Willingness to travel 25% to 50% and stay away from home for extended periods.

• Must be a U.S. Citizen or Permanent Resident due to EAR regulations.

• Strong decision-making and interpretation capabilities are essential.

• Proven track record of successful sales performance and customer service/support that exceeds expectations.

• Ability to resolve practical issues with limited standardization.

• Proficiency in managing conflict situations with both internal and external customers.

• Capacity to prioritize tasks and respond swiftly to urgent requests.

• Compliance with TTM Export Control Policies and Procedures, as well as applicable ITAR, EAR, and OFAC regulations, is mandatory.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• Flexible spending accounts.

• Health savings accounts.

• Accident benefits.

• Life insurance.

• Disability benefits.

• Paid vacation.

• Paid holidays.

• Eligibility for annual or quarterly company bonuses based on position assignment.

• Shift premium may be applicable for alternative shifts.