Gestionnaire de Cas, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee assigned projects and/or cases.

• Follow established company protocols.

• Execute call-center initiatives and offer telephone assistance to patients, healthcare professionals, and funding organizations.

• Address funding and access challenges, which include private, public, and special access programs, as well as compliance initiatives.

• Manage and comply with case-management standards, including clinical monitoring, data gathering, continuous patient follow-ups, compliance, therapy disruption/discontinuation oversight, adverse event documentation, and coordination with primary healthcare providers.

• Conduct pharmaceutical and biotechnology-related market research activities involving physicians, patients, pharmacists, and allied health professionals.

• Make a considerable number of outbound calls for patient programs.

• Record each action in the program-specific database.

• Engage in ongoing refresher and specialized training for products or programs.

• Provide insights regarding protocols, databases, processes, and inter-departmental dynamics.

• Relay case-management information to the manager, pod, and trained program colleagues during scheduled absences.

• Assist in training new caseworkers, which includes shadowing and monitoring calls.

• Report all adverse events to designated units/departments.

• Carry out other duties and responsibilities as assigned.

⛳️ Requirements

• Comprehensive training in business administration, accountancy, sales, marketing, computer sciences, or related fields, typically acquired through the completion of a two-year associate's degree program or an equivalent combination of experience and education.

• At least one (1) year of experience in customer service.

• Bilingual in French and English is mandatory.

• Capability to multitask effectively.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Experience in the medical and pharmaceutical sectors is advantageous.

• Proficient in Word, Excel, and Outlook.

• Advanced understanding of the pharmaceutical distribution sector.

• Familiarity with an automated warehouse operating system.

• Strong business and financial insight.

• Exceptional analytical and mathematical skills.

• Ability to communicate efficiently both verbally and in writing.

• Strong interpersonal and leadership capabilities.

• Effective organizational skills.

• Consistent ability to meet deadlines.

• Excellent presentation abilities.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office Programs.

• Capability to support daily interactions with unilingual English-speaking customers, patients, or colleagues from cross-functional teams.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance.

• Infertility treatment coverage.

• Support for family building.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Volunteer initiatives.