Bilingual Claims Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Analyze call reports to verify proper termination of calls, then submit precise and complete reports as needed.

• Deliver tailored, high-quality customer service to policyholders filing insurance claims.

• Record initial loss details and related activities.

• Assess whether immediate attention from an adjuster is necessary according to established protocols.

• Coordinate the dispatch of adjusters or vendor partners when required.

• Handle and respond to branch inquiries and direct them to the appropriate department.

• Maintain a database of service lapse references for root-cause analysis.

• Identify trends and provide recommendations to management.

• Evaluate claim information to determine the appropriate next steps in accordance with client guidelines and service agreements.

⛳️ Requirements

• Ability to work remotely from anywhere in Canada.

• High-speed internet connection with a minimum download and upload speed of 50 Mbps.

• Shift work on a rotating seven (7) day basis, with 8-hour shifts scheduled between 7 AM and 12 AM.

• Weekend shifts are required.

• Must be fully bilingual in French and English.

• Full-time availability of 37.5 hours each week is essential.

• A post-secondary education is necessary.

• A minimum of 1 year of experience in customer service or administrative roles is required.

• Familiarity with the insurance or service industry or similar experience is preferred.

• Proficient computer and telephone skills, with a demonstrated ability to learn.

• Strong written and verbal communication skills in both English and French.

• Attention to detail is crucial.

• Excellent communication abilities.

• A team player dedicated to quality and customer service.

• Outstanding time management and organizational skills.

• A friendly and pleasant demeanor.

• Capacity to treat others with respect in all situations, instill trust, and uphold organizational values.

• Good judgment and the ability to manage challenging customer interactions while responding swiftly to their needs.

• Adaptability to changes and unexpected demands.

• Dependability, with the ability to follow instructions, take responsibility, and honor commitments.

🏝️ Benefits

• Work-Life Balance & Hybrid/Remote Work Opportunities.

• E-flex Benefits Program & Wellness Initiatives.

• Registered Retirement Savings Plan (RRSP) with a 2% match.

• Training, Career Development, and Employee Recognition Programs.

• Employee Referral Bonuses.

• Accommodations available upon request for candidates throughout the recruitment and assessment process.