German VIP Customer Service Advisor

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Offer assistance to high-profile clients through chat, email, and phone communications.

• Help customers navigate the self-service advertising platform and associated tools.

• Provide support before and after sales for digital advertising solutions.

• Diagnose and resolve technical issues, including bugs and delivery errors.

• Relay updates and solutions to clients promptly and in a professional manner.

• Spot opportunities for clients to improve their advertising performance.

• Collect client feedback and share product insights to enhance the user experience.

• Assist prestigious clients of prominent global brands within the digital advertising sector.

⛳️ Requirements

• Proficiency in German (required).

• Good command of English.

• Excellent communication, problem-solving, and interpersonal abilities.

• Basic technical knowledge and computer skills.

• Capability to handle multiple responsibilities in a fast-paced setting.

• Collaborative team player with a proactive, customer-focused attitude.

• Previous experience in customer support or digital marketing is preferred but not essential.

🏝️ Benefits

• Competitive monthly salary.

• Bonuses based on performance.

• Health insurance and employee discount programs.

• Meal allowance provided.

• Comprehensive training offered and compensated.

• Genuine opportunities for career advancement in a leading industry.

• Continuous training and potential for growth.

• A dynamic and diverse team environment.