German-Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide support to German-speaking customers through phone, email, and chat.

• Assist customers with account management, billing, and service-related inquiries.

• Efficiently troubleshoot and resolve customer issues.

• Offer guidance on products, services, and platform features.

• Maintain a high standard of customer care in every interaction.

• Escalate complex cases to the relevant teams as necessary.

• Collect customer feedback and contribute to service enhancements.

⛳️ Requirements

• Proficiency in German and English (minimum C2 level).

• Previous experience in customer support, customer service, or contact center settings is advantageous.

• Strong communication and interpersonal skills are essential.

• Excellent problem-solving skills and attention to detail.

• Comfortable with digital tools and technology.

• A positive, customer-focused attitude.

• Ability to thrive in a fast-paced environment.

• Availability for public holidays as per the schedule.

🏝️ Benefits

• Permanent contract available after 6 months.

• Language Allowance (German + English): €500.

• Fixed Bonus: €150 (Multiskill Bonus).

• Performance Bonus: Up to €360.

• Assiduity Allowance: €110.

• Flex Work Allowance: €60.

• Meal Allowance: €10.20 per working day (approximately €214/month).

• Additional payment for work on public holidays.

• Fully remote work opportunity within mainland Portugal.

• Private health insurance provided.

• Paid training programs available.

• Work in an international and multicultural environment.

• Opportunities for career progression within a global organization.

• Continuous coaching, training, and professional development offered.

• Stable project with potential for long-term growth.