German-Speaking Customer Service Agent – Live Chat

This is a fully remote position, open to applicants in South Africa, +3 more countries.

📋 Description

• Manage customer inquiries and complaints through live chat in German.

• Enhance availability during monthly marketing campaigns and seasonal surges such as Black Week and the pre-Christmas period.

• Address customer concerns with empathy and efficiency.

• Accurately represent the brand's voice in every interaction.

• Identify recurring issues or trends and report them to the broader team.

• Maintain accurate and up-to-date records.

• Work collaboratively with internal teams to resolve customer issues from start to finish.

• Provide support to DACH customers during high-demand periods.

⛳️ Requirements

• Native or near-native proficiency in German; this is a firm requirement.

• Exceptional written German; proficiency will be evaluated during the interview.

• Previous experience in an ecommerce setting.

• Some experience in customer-facing communication via chat, email, or phone.

• Ability to remain calm under pressure and handle complaints or challenging interactions professionally.

• Genuine availability for scheduling based on demand and campaign-related workloads.

• Commitment to a guaranteed minimum of 20 hours per week, with the ability to increase hours during peak times.

• Dependable and self-driven; capable of managing personal schedule and responsibilities.

• Comfortable working remotely and independently within a structured team framework.

🏝️ Benefits

• Guaranteed minimum of 20 hours per week, with opportunities to increase hours during peak periods.

• Paid annual leave (pro-rated based on hours worked).

• Flexible scheduling options throughout each campaign window.

• Fully remote working arrangement.

• Exposure to a dynamic, high-growth consumer brand.

• Access to The Global Talent Co.'s extensive professional network of over 25,000 global professionals.

• Potential for contract extension into 2027 based on demand.