German-Speaking Customer Service Agent

This is a fully remote position, open to applicants in South Africa, +2 more countries.

📋 Description

• Address customer inquiries through email and other written formats in German.

• Handle issues, complaints, and questions with empathy and efficiency.

• Ensure that every customer interaction aligns with the company's standards and brand voice.

• Identify recurring issues and communicate them to the broader team.

• Maintain accurate and up-to-date records.

• Collaborate with internal teams to guarantee seamless customer experiences.

⛳️ Requirements

• Native or fluent German speaker — this is a strict requirement as all customer communication occurs in German.

• Demonstrable experience in customer service.

• Familiarity with ticketing systems.

• Exceptional written German — clear, professional, and warm; this will be evaluated during the interview process.

• Dependable and consistent — you show up, follow through, and take ownership of your responsibilities.

• Composed under pressure and capable of managing challenging customer interactions with professionalism.

• Comfortable working remotely and independently within a structured team environment.

• Available to work during CET business hours (Mon–Fri).

🏝️ Benefits

• Competitive salary (to be discussed during the interview process).

• Fully remote position.

• Paid annual leave.

• Exposure to a dynamic, growing European consumer brand.

• Supportive team culture with ongoing learning opportunities.

• Access to The Global Talent Co.'s extensive professional network of over 25,000 global professionals.