Generative AI Solutions Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Lead or co-lead client discovery sessions to identify operational challenges.

• Propose solutions leveraging agentic AI and knowledge graph methodologies.

• Develop Business Requirements Documents (BRDs) and High-Level Design (HLD) documents for engineering teams.

• Make architectural choices concerning agentic systems, knowledge graphs, orchestration, cost, speed, accuracy, and complexity.

• Collaborate with QLabs engineering, product management, and PMO throughout the BRD → HLD → TDD → Implementation → As-built process.

• Represent Solutions in client meetings, deliver presentations, address technical inquiries, and foster client confidence.

• Acquire in-depth knowledge of QiQ's agentic clusters, knowledge graph layers, KPI logic, and process adherence frameworks.

• Familiarize yourself with Quantanite's clients, contact center/BPO domain, and market positioning strategy.

• Advance towards independently representing Solutions and functioning as a full Solutions Architect.

⛳️ Requirements

• Practical experience in building agentic systems.

• Profound understanding of multi-agent orchestration and frameworks such as LangChain and LangGraph.

• Established experience with RAG pipelines, prompt engineering, and managing LLM context windows.

• Familiarity with knowledge graphs or comparable structured knowledge systems.

• Capability to evaluate current LLM capabilities and their limitations.

• Comprehension of the trade-offs related to cost, latency, and token efficiency in system design.

• Ability to break down complex business challenges into architectural solutions.

• Experience in designing systems that can scale in terms of volume, complexity, and cost.

• Skill in reasoning through trade-offs and making informed design choices.

• Business acumen with the ability to pinpoint root causes of client and stakeholder issues.

• Proficient in articulating technical solutions in relation to impact, cost, risk, and timeline.

• Comfortable engaging in client-facing discussions and gathering requirements.

• Strong written communication skills for crafting technical specifications.

• Excellent verbal communication abilities for presentations to clients and executives.

• Capability to manage real-time inquiries during meetings.

• Proven track record of overseeing projects from inception to completion.

• Takes ownership of outcomes and drives results in ambiguous or complex scenarios.

• Nice to have: experience in BPO, contact center operations, customer experience, or customer success.

• Nice to have: knowledge of knowledge graph databases such as Neo4j.

• Nice to have: prior experience in drafting BRDs, HLDs, or technical specifications.

• Nice to have: experience with contact center analytics, KPI frameworks, or quality assurance.

• Nice to have: background in sales engineering or solutions consulting.

• Nice to have: understanding of AWS, Azure, GCP, and containerization.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible working arrangements to support work-life balance.

• Access to cutting-edge technology and tools.

• A collaborative and inclusive workplace culture.