Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take full responsibility for the complete client experience concerning a portfolio of smaller recurring services engagements.

• Lead daily operations independently and serve as the primary engagement lead.

• Facilitate effective client discussions and meetings, set priorities, identify decisions, and eliminate obstacles.

• Oversee business-as-usual requests, manage conflicting priorities, and monitor service usage across various accounts.

• Ensure service hours are dedicated to tasks that deliver significant value to customers.

• Convert business requirements into actionable backlog items and practical configurations within Sitetracker.

• Actively identify operational deficiencies and suggest the next logical steps for improvement.

• Promote platform usage, enhance customer satisfaction, ensure retention, and prepare for expansion.

• Provide clear insights into service utilization, backlog status, and future priorities.

• Develop a sustainable pipeline of valuable tasks and maintain consistent service delivery rates.

• Create reusable methods for gathering requirements, client-facing documentation, and operational templates.

• Function as a trusted advisor and independently address standard platform challenges.

⛳️ Requirements

• Comprehensive understanding of Salesforce mechanics and Sitetracker administration.

• Familiarity with Salesforce objects, fields, layouts, and basic flows or rules.

• Capability to configure and maintain functional settings within Sitetracker or a similar platform.

• Proficiency in troubleshooting standard platform and business-as-usual service issues.

• Skill in gathering business requirements and transforming them into actionable backlog items or user stories.

• Ability to handle multiple client workloads simultaneously and manage a high-volume client portfolio.

• Strong organizational skills and proactive management of client concerns.

• Quick adaptability to platform updates and customer business processes.

• Competence in creating reusable client-facing documentation and operational templates.

• Ability to simplify complex operational workflows into efficient, usable solutions in Sitetracker.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment and remote work options.

• Comprehensive health and wellness benefits.

• Collaborative and inclusive company culture.