Business Process Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate complete revenue cycle workflows to uncover opportunities for minimizing manual tasks, rework, and process inconsistencies.

• Create documentation for current and future business processes utilizing process maps, swimlane diagrams, and workflow documentation.

• Conduct root-cause analyses to pinpoint operational bottlenecks, delays, and quality concerns.

• Formulate recommendations aimed at enhancing efficiency, scalability, compliance, and the overall customer experience.

• Work in collaboration with operational teams to standardize and refine Reimbursement Operations workflows.

• Collect and document business requirements for both operational and technology initiatives.

• Develop process flows, business requirements documents, user stories, and acceptance criteria.

• Assist in the prioritization of enhancement requests and opportunities for process improvements.

• Conduct impact assessments for suggested operational and system modifications.

• Help stakeholders in defining success metrics and operational KPIs.

• Document system integration requirements and operational workflows across platforms.

• Collaborate with IT teams, vendors, and business users to ensure that solutions align with operational needs.

• Engage in testing, validation, and user acceptance activities.

• Participate in stakeholder meetings, process workshops, and sessions for gathering requirements.

• Monitor project deliverables, risks, issues, and action items.

• Convey recommendations, findings, and project updates to operational leadership.

• Aid in organizational change management and the adoption of new processes.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Healthcare Informatics, or a related field.

• 1-3 years of experience in business analysis, process improvement, healthcare operations, revenue cycle, or similar roles.

• Proven experience in documenting business processes and pinpointing operational improvement opportunities.

• Strong analytical, problem-solving, and critical-thinking abilities.

• Exceptional communication skills and stakeholder management capabilities.

• Proficiency in Microsoft Excel, PowerPoint, and process mapping software.

• Experience in healthcare revenue cycle management, payer operations, diagnostics, laboratory services, or healthcare technology.

🏝️ Benefits

• Competitive salary and benefits package.

• Potential eligibility for discretionary bonuses and incentives.

• Potential eligibility for restricted stock units.

• Opportunities for career advancement and professional development.

• A welcoming and inclusive workplace environment.

• Recognition as a Certified Great Place to Work in 2024.