Generalist SAP Analyst – Mid-Level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Receive and categorize SAP support tickets based on module, urgency, and impact.

• Evaluate whether the ticket includes all necessary information and request any missing details from the user.

• Assess if the request pertains to standard functionality or requires customization.

• Resolve straightforward Level 1 requests and assist users as needed.

• Compile the complete case, including evidence and context, and forward it to the suitable N2 consultant.

• Monitor ticket progress using the management tool [tool], ensuring adherence to service-level agreements (SLAs).

• Keep users updated on the status of their tickets.

• Document recurring solutions and propose improvements to processes.

⛳️ Requirements

• Experience as a mid-level SAP analyst in support, application maintenance, or consulting roles.

• Generalist background with a solid understanding of key SAP modules.

• Capability to triage tickets, determine the need for additional information, and prepare comprehensive cases.

• Proficient in distinguishing between SAP customizations and standard functionality.

• Excellent written communication skills and clarity in documenting tickets.

• Strong organizational skills with attention to deadlines and SLAs.

🏝️ Benefits

• Autonomy, collaboration, knowledge sharing, and continuous learning opportunities.

• Flexibility of remote work.