General Manager – Transit Operations

This is a fully remote position, open to applicants in Arizona, +21 more states.

📋 Description

• Provide strategic and operational guidance for transit and paratransit services.

• Oversee daily transit operations while ensuring adherence to contractual obligations.

• Cultivate and sustain robust client relationships, acting as the primary operational contact.

• Recognize operational risks and implement effective mitigation measures.

• Evaluate service performance, productivity, staffing, and operational trends.

• Create and execute operational strategies to achieve contract and business goals.

• Lead initiatives in employee development, coaching, succession planning, and performance management.

• Foster and uphold a strong culture focused on safety.

• Ensure compliance with ADA, DOT, FTA, and organizational policies and procedures.

• Oversee federally mandated Drug and Alcohol programs.

• Monitor budget performance and identify areas for operational efficiency.

• Assist in the implementation of new business launches, service expansions, and growth initiatives.

• Maintain necessary operational, personnel, and vehicle documentation.

• Provide regular reports and operational updates to internal leadership and clients.

• Undertake additional responsibilities as required.

• Local and overnight travel may be necessary.

⛳️ Requirements

• High school diploma or GED.

• Progressive leadership experience in transit, paratransit, transportation, logistics, fleet operations, public transportation, mobility services, or similar service-oriented fields.

• Proven experience in leading teams, managing employee performance, and mentoring supervisors.

• Experience in overseeing operational performance and service delivery.

• Strong analytical, problem-solving, and decision-making abilities.

• Familiarity with budgets, operational metrics, and reporting processes.

• Valid driver's license.

• Preferred: experience in managing transit or paratransit operations.

• Preferred: experience within a contract-driven or public sector environment.

• Preferred: knowledge of ADA, DOT, and FTA regulations.

• Preferred: experience with transit scheduling, routing, dispatching, or transportation technology platforms.

• Preferred: experience in contract management and/or project management.

• Medium Operations: 5+ years of leadership experience managing a multimillion-dollar operation and teams of approximately 50+ employees.

• Large Operations: 7+ years of leadership experience managing extensive, multimillion-dollar operations with 100+ employees.

• Outstanding client relationship management skills.

• Strong capabilities in leadership and team development.

• Expertise in data analysis and operational reporting.

• Experience in budget and cost management.

• Skills in process improvement and change management.

• Excellent communication and presentation skills.

• Ability to prioritize competing demands in a fast-paced environment.

• Strong organizational and project management skills.

• Advanced proficiency in computer and business systems.

• Commitment to confidentiality and professionalism.

• Ability to operate a company or rental vehicle in accordance with company policy.

🏝️ Benefits

• Comprehensive, people-first benefits program.

• Consideration for future opportunities as contracts are awarded.

• Connection with recruiters and operational leaders regarding upcoming positions.

• Opportunity to discuss geographic preferences and operational experience.

• Membership in MTM's expanding leadership network.