General Manager, Research Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the performance and development of a designated Strategic Business Unit, encompassing business strategy, revenue generation, contribution margin, growth priorities, product strategy, investment priorities, and overall execution.

• Enhance and solidify product-market fit by maintaining a close relationship with customers and the market, grasping buyer needs, forecasting market trends, and converting emerging requirements into distinctive solutions.

• Build and lead a buyer-focused, cross-functional team that includes Product, Technology, Data Science, Marketing, Sales, Operations, and Professional Services.

• Manage revenue, contribution margin, investment priorities, and comprehensive business performance.

• Drive profitable revenue expansion and enhance contribution margin.

• Set business-level KPIs and allocate resources to the highest-return opportunities.

• Formulate and implement a business strategy that aligns with enterprise and portfolio priorities.

• Identify and cultivate growth opportunities across buyers, markets, solutions, partnerships, and business models.

• Anticipate market changes and competitive dynamics, adjusting strategy as conditions develop.

• Own the product vision, strategy, and roadmap priorities.

• Align Product and Technology efforts with customer needs, functionality, priorities, and commercial readiness.

• Balance customer value, commercial potential, technical feasibility, and investment requirements.

• Develop and enhance the commercial model, including channels, buying motions, customer engagement, pricing, packaging, and commercial incentives.

• Establish repeatable demand generation and revenue growth capabilities.

• Maintain close engagement with buyers, partners, and the wider customer ecosystem.

• Foster senior customer relationships and institutionalize the Voice of Customer.

• Monitor competitive and market changes and translate market insights into solutions.

• Utilize shared Human Intelligence assets, platforms, and Centers of Excellence.

• Operate efficiently within a matrixed organization, driving alignment and execution through cross-functional influence.

• Clarify shared goals and decision-making rights while modeling collaborative, enterprise-first leadership.

• Develop distinct business capabilities while minimizing unnecessary duplication of enterprise resources.

• Recruit, develop, and retain exceptional talent, including future leaders and succession planning capabilities.

• Establish clear expectations and accountability for individual and team performance.

• Foster a collaborative, owner-oriented culture with a focus on customer orientation, sound judgment, speed, and results.

• Achieve sustainable business performance while enhancing the long-term value and competitive position of the business.

⛳️ Requirements

• Over 12 years of progressive business leadership experience, including significant business, revenue, and financial accountability.

• Proven success in leading cross-functional teams across Product, Technology, Sales, and Operations.

• Established track record of working in a matrixed environment where collaboration and influencing skills are essential for success.

• Demonstrated ability to lead and achieve results in a matrixed organization, with proven expertise in cross-functional influence, stakeholder alignment, and building trust across enterprise functions without relying on direct authority.

• In-depth domain, customer, market, and partner expertise pertinent to the assigned business.

• Strong strategic judgment, financial insight, executive presence, and communication abilities.

• Bachelor’s degree is required.

• Advanced degree is preferred.

🏝️ Benefits

• Discretionary incentive program may be included as part of the compensation package.

• Comprehensive medical and other benefits, dependent on full-time employment status.

• Inclusive and accessible work environment.

• Accommodations available upon request for all aspects of the selection process.