General Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee daily operations across multiple warehouse sites.

• Promote safety, service excellence, productivity, compliance, and profitability through effective team leadership.

• Manage staff responsibilities, including recruitment, termination, performance assessments, training, task distribution, and recommendations for problem resolution.

• Supervise warehouse functions, customer service, and contract key performance indicators (KPIs).

• Address operational and customer challenges within designated Keller warehouse locations.

• Create and manage productivity benchmarks, warehouse management system (WMS)-based reporting, and operational KPIs.

• Utilize data analytics to pinpoint labor patterns and workflow inefficiencies.

• Develop and uphold standard operating procedures for each warehouse location.

• Set and track productivity metrics and departmental objectives.

• Suggest, implement, and manage policies and procedures aimed at operational enhancement.

• Achieve customer scorecard goals.

• Create, maintain, catalog, and/or negotiate rate cards and scopes of work.

• Monitor customer balanced scorecards against established KPIs and service standards.

• Facilitate periodic customer meetings to discuss demand, issues, forecasts, performance, service failures, corrective actions, organizational changes, and future strategies.

• Identify and cultivate opportunities within existing accounts to increase revenue and strengthen partnerships.

• Act as the primary liaison for assigned customer accounts.

• Collaborate across functions with customers, vendors, and internal teams.

⛳️ Requirements

• In-depth knowledge of warehouse operations, including pallet in/pallet out, pick and pack, material fulfillment, inventory management, WMS, and RF equipment.

• Proficient in computer usage and internet navigation, ideally in a PC, Windows-based environment.

• Expert in MS Office, especially MS Excel, along with other data analysis tools.

• Capable of gathering information from diverse sources, analyzing data, and providing recommendations for improvements.

• Minimum of 10 years experience in 3PL warehouse management.

• Willingness to travel up to 30% for training, company events, customer interactions, break/fix situations, and site visits.

• Ability to lift up to 75 pounds either independently or with assistance.

• Comfortable working around powered equipment and wearing necessary personal protective gear.

• Capable of working in varying temperatures, noise levels, dust, fumes, and odors.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life and accidental death and dismemberment insurance.

• Short-term and long-term disability insurance.

• 401(k) retirement plan.

• Employee Assistance Program.

• Health Savings Account.

• Dependent care Flexible Spending Account options.

• Critical illness, accident, and hospital indemnity coverage.

• Virtual doctor visits.

• Paid time off.

• Additional voluntary benefit options.

• Competitive compensation.

• Opportunities for career advancement.

• Training programs.

• Supportive workplace culture.