General Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the daily operations of various warehouse facilities.

• Enhance safety, service, productivity, compliance, and profitability through effective team leadership.

• Manage staff, including making recommendations for hiring, dismissals, performance assessments, training, task assignment, and issue resolution.

• Supervise warehouse performance, focusing on operations, customer service, and contract KPIs.

• Collaborate with designated Keller Warehouse locations to address operational and client-related challenges.

• Create and manage productivity metrics, reporting based on Warehouse Management Systems (WMS), and operational KPIs.

• Utilize data analytics to pinpoint labor trends and workflow inefficiencies.

• Establish and uphold standard operating procedures for each warehouse location assigned.

• Develop, design, and sustain productivity metrics and departmental objectives.

• Monitor activity and labor trends, recommending, implementing, and enforcing operational policies and procedures.

• Achieve customer scorecard goals.

• Develop, maintain, catalog, and/or negotiate rate cards and scopes of work that align with customer contracts and operational capabilities.

• Oversee and manage customer balanced scorecards in accordance with agreed KPIs and service standards.

• Lead regular customer meetings discussing demand, issues, performance, forecasts, service failures, corrective actions, organizational changes, and future initiatives.

• Identify and cultivate opportunities within existing accounts to increase revenue and strengthen partnerships.

• Act as the main point of contact for designated customer accounts.

• Work collaboratively across functions to achieve business objectives and foster continuous improvement.

⛳️ Requirements

• Extensive knowledge of warehouse operations, including pallet in/pallet out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems (WMS), and RF equipment.

• Proficient in computer and internet use, preferably in a PC, Windows-based environment.

• Strong command of MS Office, especially MS Excel, along with other data analysis tools.

• Ability to gather information from multiple sources, analyze data, and provide recommendations for enhancements.

• A minimum of 10 years of experience in 3PL warehouse management.

• Willingness to travel up to 30% for training, company events, customer interactions, break/fix scenarios, and/or site visits.

• Capability to lift up to 75 pounds independently or with assistance.

• Comfortable working around powered equipment and wearing necessary personal protective equipment.

• Ability to work in diverse temperatures, noise levels, dust, fumes, and odors.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life and accidental death and dismemberment insurance.

• Short-term and long-term disability insurance.

• 401(k) retirement plan.

• Employee Assistance Program.

• Health Savings Account.

• Options for dependent care Flexible Spending Account.

• Coverage for critical illness, accidents, and hospital indemnity.

• Virtual doctor visits.

• Paid time off.

• Additional voluntary benefit options.

• Competitive salary.

• Opportunities for career advancement.

• Training programs.

• Supportive work culture.