GCM Unit Manager III

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Oversee extensive and intricate client relationships, nurturing both current and potential clients as avenues for new business, which includes travel and client engagements.

• Engage with clients to ensure the quality of service and identify opportunities for referrals to additional banking services.

• Lead, coach, and mentor Relationship Managers and other assigned personnel.

• Ensure that staff are aware of and comply with internal as well as external policies and procedures.

• Spearhead the development and execution of process enhancements aimed at improving service, processing efficiency, profitability, and regulatory compliance.

• Provide administrative, operational, and risk management support for the Unit.

• Participate in assigned revenue-generating initiatives.

• Cultivate and sustain essential internal and external relationships that contribute to revenue growth.

• Collaborate in the execution of the strategic plan.

• Act as a representative of the Unit or Division on company-wide projects and initiatives.

• Exercise managerial authority regarding staffing, performance evaluations, promotions, salary recommendations, performance management, and terminations.

• Comply with risk and regulatory standards, policies, and controls; design, implement, maintain, and enhance internal controls.

• Identify risk-related issues that need to be escalated to management.

• Foster an inclusive environment that reflects the M&T Bank brand.

• Uphold internal control standards and act upon audit and regulatory findings.

• Perform other related duties as assigned.

• Provide coaching, constructive feedback, and reinforcement; delegate tasks and projects; set expectations and support individual development.

• Analyze and track progress and results, taking appropriate actions as necessary.

• Manage a typical portfolio of up to 6,500 accounts or over 10 staff members.

⛳️ Requirements

• Bachelor's degree with a minimum of 5 years of relevant experience, or alternatively, a combined minimum of 9 years of higher education and/or work experience, which includes at least 5 years of relevant experience.

• At least 2 years of work experience in leadership, supervisory, and/or managerial roles.

• Exceptional customer service capabilities.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities.

• Effective resource management skills.

• Robust decision-making skills.

• Certified Corporate Trust Specialist certification (preferred).

• Project management skills (preferred).

• Analytical abilities (preferred).

• Proven proficiency in relevant word processing, spreadsheet, presentation, and industry-specific software (preferred).

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Competitive compensation package.

• Retirement savings plan with company matching.

• Generous paid time off and holiday schedule.