Funeral Director – Family Care & Sales

This is a fully remote position, open to applicants in California.

📋 Description

• Respond promptly to family inquiries and conduct empathetic consultations.

• Clarify soil transformation processes, timelines, costs, conservation-land practices, and comparisons to burial and cremation options.

• Utilize online resources, virtual tours, video meetings, and phone consultations to inform families.

• Complete contracts, set up payment plans or funding, and prepare state-specific disclosure documents.

• Assist families in planning ahead and securing pre-need arrangements via funeral insurance upon obtaining licensure.

• Keep precise HubSpot call notes, meeting outcomes, fields, and scheduled follow-up actions.

• Send considerate follow-up emails to foster family relationships.

• Adhere to required phrasing, company policies, insurance licensing mandates, and local and federal regulations.

• Acquire additional state licenses as new markets become available.

• Engage in call reviews, feedback sessions, coaching, and contribute to playbook enhancements.

• Employ HubSpot, VOIP softphone, Slack, Google Workspace, and AI assistants while resolving basic technical issues.

• Manage 60–100+ family calls daily in a high-volume environment.

• Achieve monthly enrollment quotas, response-time objectives, conversion-rate targets, and call-quality benchmarks.

• Complete training, shadow consultations, progressively manage inbound calls, and attain full performance by day 90.

• Participate in a recruiter screening, mock family consultation, technology evaluation, and leadership interview.

⛳️ Requirements

• Active funeral director license.

• Mortuary school certification.

• Experience in guiding families through arrangement discussions, whether pre-need, at-need, or both.

• Comfort in discussing topics of death and grief.

• Professional audio and video setup for virtual calls.

• Ability to work effectively from talk tracks, templates, and established processes.

• Strong reading comprehension skills and clear written communication abilities.

• Capability to learn HubSpot, VOIP calling tools, Slack, Google Workspace, and AI assistants.

• Self-motivated in an independent, self-directed remote work setting.

• Dependable high-speed internet and a quiet, private area for confidential discussions.

• Availability for a Monday–Friday schedule from 12:00 pm to 8:00 pm Pacific time, including holiday and weekend rotations.

• Trustworthiness in handling sensitive family information.

• Residing in California.

• Legally authorized to work in the United States.

• Experience in quota-carrying roles or high-volume call environments is an advantage.

• Licenses in multiple West Coast states, or a willingness to obtain them, are a plus.

🏝️ Benefits

• Commission potential ranging from $40K to $100K.

• Equity options may be available.

• Health insurance coverage.

• Paid time off.

• Company-recognized holidays.

• 401(k) retirement savings plan.

• Opportunities for professional development.

• Remote work flexibility.

• Continuous training and coaching support.

• Flexible on-call rotation for holidays and weekends.