Funding Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee daily operations for funding and trial teams

• Guide and enhance the performance of funding and trial teams through coaching and oversight

• Supervise and nurture team members

• Manage workloads and ensure service levels are met

• Track performance metrics and resolve workflow challenges and escalations

• Collaborate with Regional Managers to foster alignment and teamwork among Consultants, Funding Specialists, and Trial Program Specialists

• Distribute and adjust workloads based on volume, capacity, coverage needs, and business priorities

• Monitor volume, aging, backlog, capacity, and other operational metrics

• Recognize trends and implement strategic action plans

• Organize onboarding logistics and continuous refresher training

• Identify workflow obstacles and propose effective solutions to enhance processes and tools

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or a related field is required; a relevant combination of education and experience may be accepted

• At least 3 years of experience in operations leadership, customer support operations, funding or trial program support, healthcare administration, or similar workflow-based service environments is required

• A minimum of 2 years of experience in supervising, coaching, training, and leading staff in a fast-paced, deadline-driven environment, or a comparable mix of leadership or project management experience is required

• Excellent leadership capabilities in a high-volume, deadline-oriented setting

• Proficient in workforce planning and workload management, including scheduling, coverage planning, and resource allocation

• Ability to utilize operational metrics such as backlog, productivity, and quality data to identify trends and take proactive measures

• Strong communication and collaboration abilities, with a knack for escalating issues clearly and appropriately

• Exceptional problem-solving and root-cause analysis skills

• Proficient in business systems, portals, work queues, and Microsoft Office tools or equivalent platforms

• Dedication to providing a positive experience for both internal and external customers

• A relevant combination of education and experience may be accepted

🏝️ Benefits

• Opportunity to make a mission-driven impact by helping individuals access life-changing communication technology

• Leadership and development prospects

• Coaching and professional development for Funding Specialists and Trial Program Specialists

• Cross-functional collaboration with Regional Managers and regional teams