Functional Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with a team on the technical architecture, solution design, security measures, integration, and configuration strategy for a large-scale public-sector cannabis licensing platform.

• Convert government cannabis licensing regulations and operational business processes into functional requirements, configurable workflows, and system capabilities.

• Act as the main liaison between business stakeholders and technical implementation teams.

• Facilitate discovery workshops, assess current business processes, pinpoint operational gaps, and outline future-state workflows.

• Interpret licensing ordinances, multi-division approval processes, ownership hierarchy requirements, license amendments, and regulatory conditions into system configurations.

• Lead the functional design for compliance management, inspection scheduling, mobile field inspections, violations, enforcement cases, and regulatory workflows.

• Create and validate requirements, user stories, acceptance criteria, business process maps, configuration specifications, and traceability documentation.

• Specify requirements for fee assessment, invoicing, payment workflows, aging reports, financial adjustments, waivers, and approval processes.

• Establish requirements for separation of duties, auditability, financial reporting, and internal controls.

• Conduct sessions with DCR SMEs, licensing staff, inspection personnel, enforcement teams, finance staff, and other City stakeholders.

• Oversee UAT planning, scenario development, business rule verification, defect resolution, and functional acceptance.

• Define operational, licensing, inspection, enforcement, financial, and audit reporting requirements.

• Assist training teams with functional documentation, realistic business scenarios, and knowledge transfer.

⛳️ Requirements

• A minimum of three (3) years of relevant experience supporting a government organization with an annual operating budget of at least $1 billion or serving a population of at least 900,000 residents.

• At least three (3) years of experience with similar Salesforce solutions in jurisdictions that utilize permitting, inspections, and code enforcement capabilities.

• A minimum of three (3) years of demonstrated experience overseeing Salesforce functional implementation activities, which includes requirements gathering, business workflows, system configuration, functional testing, and acceptance.

• Within the last five (5) years, demonstrated experience leading at least one enterprise system implementation for a large government entity using a Salesforce solution or Salesforce development ecosystem.

• At least three (3) years of experience with public-sector jurisdictions employing a product specifically designed for commercial cannabis licensing, which includes translating cannabis ordinances and social equity rules into standard system configurations and implementation best practices.

• A minimum of three (3) years of experience implementing configuration-first or metadata-driven, low-code cannabis licensing software platforms for public-sector agencies.

• At least three (3) years of experience spearheading data migration projects from legacy or heavily customized systems.

• A minimum of three (3) years of relevant experience providing API-first platforms that securely manage data exchanges with external systems, payment gateways, enterprise financial systems, document repositories, and enterprise GIS.

• At least three (3) years of experience providing operational support and training for public-sector licensing systems.

• Three (3) years of experience supporting accounts receivable functions for public-sector licensing or regulatory programs.

• Familiarity with audit, internal control, and separation-of-duties requirements common to local governments.

• A minimum of three (3) years of experience providing reporting and analytics tools for public-sector licensing or regulatory systems.

• Ability to provide client/user-end reference contact information for each applicable project upon request; references must be company representatives who held management or supervisory positions.

• Legal residency in the United States is a mandatory requirement.

• Experienced-level qualifications.

🏝️ Benefits

• Competitive salary and benefits typical of larger companies.

• Flexible workplace arrangements.

• Excellent work-life balance.

• Option for remote work.