Functional Consulting Intern, Data, Customer Experience, AI

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Gain a deep understanding of clients’ businesses, including their objectives, processes, customers, and key performance indicators, and convert them into precise requirements.

• Facilitate discovery sessions and workshops with business teams by documenting meeting notes, insights, and action items.

• Create detailed documentation of functional requirements, user stories, use cases, and business processes.

• Assist in data analysis and documentation tasks, which include developing data dictionaries, data models, segmentation rules, and requirements for data quality.

• Aid in functional testing of campaigns, customer journeys, and automations within CRM and marketing platforms.

• Utilize generative AI tools to conduct research, analyze information, document results, and produce structured deliverables.

• Assist in identifying and documenting AI use cases, encompassing business challenges, necessary data, and the value generated.

• Prepare draft presentations, matrices, and documents for both clients and internal teams.

• Monitor project tasks and action items using agile project management tools.

• Engage in team ceremonies with consultants, architects, designers, developers, and project managers.

⛳️ Requirements

• Currently a student in the final semesters of a degree program in Industrial Engineering, Systems Engineering, Business Administration, Marketing, Economics, or a related discipline.

• Obtained university approval to undertake a professional internship.

• Demonstrates curiosity about business operations and possesses the capability to ask insightful questions.

• Regularly utilizes generative AI tools with sound judgment, effective prompt creation, and result validation skills.

• Holds intermediate Excel skills, including the ability to work with pivot tables and data consolidation.

• Possesses basic knowledge of databases and data analysis techniques.

• Exhibits strong writing, summarization, and documentation abilities.

• Has an analytical mindset with a keen attention to detail.

• Communicates effectively and works well within multidisciplinary and multicultural teams.

• Capable of reading and comprehending technical English.

• Shows interest in rapid prototyping, experimentation, and ongoing learning.

• Understands business processes and recognizes how technology can enhance them.

• Demonstrates structured communication skills for documenting solutions and clearly presenting technical concepts.

• Excellent communication skills that bridge technical and business teams.

• Exhibits curiosity, ownership, and a proactive approach when exploring new technologies.

• Has completed courses or personal projects related to AI, data analytics, or automation.

• Basic knowledge of SQL.

• Familiar with CRM platforms, customer data platforms, or marketing automation tools such as Salesforce.

• Knowledgeable in Customer Experience, Design Thinking, or agile methodologies.

• Experienced with tools such as Jira, Confluence, Miro, or Mural.

🏝️ Benefits

• Enjoy the flexibility of 100% remote work.

• Participate in international and multicultural projects.

• Gain opportunities to work with leading technologies in the Digital Commerce ecosystem.

• Access training programs and continuous professional development.

• Benefit from professional growth opportunities and internal mobility.

• Be part of a culture that emphasizes collaboration, innovation, and continuous learning.