Functional and Process Improvement Lead, VHA Specialty Care Support

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Perform functional assessments of existing functions, roles, responsibilities, and workflows across SCPO programs, projects, and initiatives.

• Lead process mapping and discovery workshops.

• Analyze administrative, business, and operational workflows.

• Formulate recommendations to eliminate inefficiencies, minimize redundancy, and enhance alignment between operational needs and mission objectives.

• Collaborate with SCPO program leaders, clinical service line managers, and cross-functional partners to convert improvement opportunities into actionable, sustainable strategies.

• Create and maintain process documentation, policies, standard operating procedures, templates, and standardized work.

• Utilize Microsoft SharePoint and Power Platform tools to develop digital trackers, automated workflows, and performance dashboards.

• Support centralized SharePoint workspaces and knowledge management systems.

• Encourage the adoption of standardized practices across various teams.

• Prepare briefings, presentations, and program artifacts to communicate process improvement insights and recommendations to Government leadership.

⛳️ Requirements

• Bachelor’s degree in Business, Public Administration, Public Health, Healthcare Administration, or a related field.

• At least 4 years of experience in process improvement, business process reengineering, operations management, or program analysis.

• Experience in supporting process improvement initiatives, preferably within a federal agency or healthcare environment.

• Proficient in conducting functional assessments, process/workflow mapping, current versus future state evaluations, and crafting improvement recommendations, templates, tools, and standardized work.

• Strong proficiency in Microsoft Office Suite, SharePoint, and Power Platform applications.

• Excellent analytical, organizational, and communication skills.

• Capability to work independently as well as collaboratively with a diverse range of technical and non-technical teams.

• Preferred experience supporting VA/VHA and/or other federal health agencies.

• Experience in analyzing and redesigning administrative, business, and operational management processes is preferred.

• Preferred experience in utilizing SharePoint, Power Automate, and Power BI to create automated workflows, digital trackers, and performance dashboards.

• Experience in developing centralized SharePoint workspaces and knowledge repositories is preferred.

• Lean Six Sigma Green/Black Belt or other project or change management certification is highly preferred.

🏝️ Benefits

• Equal opportunity employer.

• Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are strongly encouraged to apply.