Fulfillment Researcher, Account Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct thorough background checks and research utilizing relevant databases and resources.

• Review records to verify the accuracy and completeness of information.

• Process and fulfill client orders promptly and accurately.

• Prepare comprehensive background screening reports, ensuring proper documentation of information.

• Maintain professional communication with clients, providing updates as necessary.

• Manage administrative tasks associated with order fulfillment and account management.

• Support sales and marketing initiatives during slower business periods.

• Ensure adherence to the applicable Fair Credit Reporting Act (FCRA) requirements.

⛳️ Requirements

• Prior experience working with a US-based background screening or background check company, supporting US clients or operations.

• Practical experience in processing and fulfilling background screening orders for the US market.

• Solid understanding of US background screening processes, including record reviews, information verification, and report preparation.

• Good familiarity with the Fair Credit Reporting Act (FCRA) and its implications for background screening operations.

• Exceptional English speaking and writing abilities, demonstrating clear, fluent, and natural communication.

• Strong critical thinking, problem-solving, and decision-making capabilities.

• Sound judgment and the ability to manage various situations independently without reliance on scripted responses.

• High level of attention to detail and accuracy.

• Ability to communicate confidently and professionally with US-based clients.

• Strong organizational, administrative, and multitasking skills.

🏝️ Benefits

• Remote work.

• Monday–Friday schedule, 9:00 AM–5:00 PM EST.