Fulfillment Researcher, Account Manager

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Perform background checks and conduct research utilizing relevant databases and resources.

• Examine records and confirm the accuracy and completeness of information.

• Process and fulfill client orders promptly and with precision.

• Compile background screening reports and ensure proper documentation of information.

• Maintain professional communication with clients and provide necessary updates.

• Manage administrative tasks associated with order fulfillment and account management.

• Support sales and marketing initiatives during periods of lower business activity.

• Ensure adherence to applicable Fair Credit Reporting Act (FCRA) regulations.

⛳️ Requirements

• Prior experience with a US-based background screening or background check organization, assisting US clients or operations.

• Practical experience in processing and fulfilling background screening orders for the US market.

• Familiarity with US background screening procedures, including record review, information verification, and report preparation.

• Solid understanding of the Fair Credit Reporting Act (FCRA) and its relevance to background screening activities.

• Exceptional English speaking and writing abilities, demonstrating clear, fluent, and natural communication.

• Strong critical thinking, problem-solving, and decision-making capabilities.

• Good judgment and the capacity to manage various situations independently without relying on scripted answers.

• High attention to detail and accuracy.

• Ability to communicate confidently and professionally with clients based in the US.

• Strong organizational, administrative, and multitasking skills.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Flexible work schedule and remote work options.

• Comprehensive health and wellness benefits.

• Supportive work environment with a focus on teamwork and collaboration.