FTZ Client Import Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main support contact and daily liaison for client service teams and operations.

• Develop and nurture professional relationships with clients and carriers.

• Prioritize and execute tasks based on client requirements, customs regulations, and Livingston standards.

• Establish and manage client tariff databases along with related system maintenance data.

• Confirm documentation for release conditions, compliance, and rating accuracy.

• Develop, maintain, and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures.

• Ensure precise and prompt release and rating of shipments across all transportation modes.

• Review work performed by Release Pool or the NSC in Air/Sea locations.

• Provide support, guidance, and mentorship to Release Operations members at non-Air/Sea locations.

• Escalate issues and returned entries while proposing corrective measures.

• Generate customs entries and input key shipment data for EDI release, rating, and billing.

• Reach out to clients and carriers to acquire any missing documentation, information, or instructions.

• Collaborate with Customs and PGA authorities as necessary.

• Conduct regular checks on tariffs, valuations, and client/importer information.

• Perform documented internal audits.

• Assist the MSD in gathering and presenting Client Service Team performance metrics.

• Engage in daily team operations, prioritization, scheduling, coordination, problem-solving, meetings, and special projects.

• Coordinate and implement electronic data relationships to enhance one-step processing.

• Stay informed about new system developments.

• Execute other related tasks as assigned by management.

• Comply with established policies and procedures.

⛳️ Requirements

• Minimum of 3 years of relevant experience.

• High School diploma/GED or equivalent qualification.

• Actively pursuing or successfully completed the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA, if not already acquired.

• Successful completion of the CCS examination is essential for further career progression.

• Strong oral and written communication skills along with organizational abilities.

• Interpersonal skills focused on client service.

• Capability to manage high volumes of work and meet strict deadlines.

• Solid understanding of company policies and procedures.

• Keen attention to detail, organization, completeness, and accuracy.

• Strong analytical and problem-solving capabilities.

• Ability to make decisions and provide recommendations within authorized limits.

• Excellent time management skills.

• Ability to project a professional image.

• Proficient in Word and Excel software.

🏝️ Benefits

• Incentive opportunities.

• Comprehensive benefits package.

• Opportunities for professional development.

• Flexible, growth-oriented work environment.

• Continuous learning opportunities.

• Long-term support.

• Accommodations throughout the recruitment process for applicants and employees with disabilities.