Front Office Technical Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Act as the primary point of contact for customers facing technical difficulties.

• Primarily manage incoming calls.

• Offer support and guidance regarding fixed and mobile networks, broadband and carrier coverage, television, and Wi-Fi connectivity.

• Help customers resolve account login issues, GPS signal problems, poor Wi-Fi or TV connections, malfunctioning remote controls, and other technical hurdles.

• Identify and respond to sales opportunities.

⛳️ Requirements

• Fluency in Flemish, both spoken and written, at a native level.

• Basic proficiency in English (B2 level).

• Previous experience in sales, commercial roles, or customer service is advantageous.

• Solid understanding and proficiency in computer skills.

• A commercial mindset.

• Eagerness to learn.

• Ability to communicate in a structured manner.

• Patient and empathetic disposition.

🏝️ Benefits

• Performance-based bonus.

• Relocation package, including flight and initial hotel accommodation.

• Private health insurance coverage.

• Opportunities for career advancement within the company (potential to become a senior agent or team leader).

• Paid training period.

• 40-hour work week, Monday to Friday.

• Fully remote work from home in Greece.