Guest Service Agent

This is a fully remote position, open to applicants in Australia.

📋 Description

• Warmly and enthusiastically greet and welcome guests.

• Execute seamless and precise check-in and check-out processes.

• Address guest inquiries and resolve issues with professionalism.

• Provide information regarding hotel amenities, services, and local attractions.

• Work collaboratively with other departments to fulfill guest requests.

• Maintain a neat and organized front desk area.

• Accurately manage payments and guest accounts.

• Uphold the hotel’s standards for customer service and professionalism.

• Handle multiple tasks and adapt within a dynamic environment.

• Promote hotel facilities and offer thoughtful recommendations.

• Provide and deliver valet parking services.

⛳️ Requirements

• Demonstrated customer service experience in a hotel or hospitality setting.

• Exceptional verbal and written communication skills in English.

• Competence in managing cash transactions and point-of-sale systems.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Strong problem-solving abilities with a focus on customer satisfaction.

• Professional appearance and demeanor.

• Prior experience with Opera (hotel property management system) is preferred.

• A valid manual driving license with valet parking experience is preferred.

• Familiarity with Perth's local attractions and tourism options is preferred.

• Hospitality or hotel management certification or training is preferred.

• Previous experience in a front-office or guest-facing position is preferred.

• Willingness to work flexible shifts, including evenings and weekends, is preferred.

🏝️ Benefits

• Opportunities for global career advancement.

• Continuous learning and development.

• An inclusive, energetic, and supportive work environment.

• Flexible work arrangements and remote work options available.