Dispatch Agent

This is a fully remote position, open to applicants in Argentina, +3 more countries.

📋 Description

• Oversee and handle delayed and failed deliveries, taking prompt action to resolve issues and communicate with relevant stakeholders.

• Collaborate with delivery drivers and third-party partners through company portals and internal dashboards.

• Utilize HubSpot, Slack, email, and phone to coordinate and follow up on delivery-related challenges.

• Identify recurring delivery-operation challenges and escalate them to the appropriate teams.

• Keep comprehensive records of dispatch activities, evidence collection, and issue resolution efforts.

• Share insights and actionable items with team members and departments to enhance delivery processes.

• Provide coverage for later shifts during lunch and dinner to assist dispatch operations during peak demand periods.

⛳️ Requirements

• Previous experience in dispatch or logistics coordination, particularly in fast-paced settings like food delivery, is highly preferred.

• Proficient in using cloud-based tools such as delivery company portals, internal dashboards, HubSpot, and Slack.

• Proven ability to foresee issues and proactively address delayed or failed deliveries.

• Excellent written and verbal communication skills in English are essential.

• A dedicated home office equipped with a reliable high-speed internet connection and all necessary technology.

• Capability to meticulously document and analyze delivery-related issues.

• Personal computer or laptop with current software updates.

• High-speed internet access.

• Keyboard, mouse, functioning webcam, and headset with a microphone.

• Primary 24” monitor; an additional 24” monitor is preferred.

🏝️ Benefits

• Strong & Competitive Compensation Package

• Flexible Work Environment

• 10 Paid Personal/Vacation Days

• 5 Paid Sick Days

• Local Holidays Off